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Polycom HDX managed by TMS get bad phonebook

I have a polycom HDX that is managed by TMS.  This Polycom is on ISDN, so it needs to get a phonebook from TMS that has the ISDN GW and the alias in order to utilize TCS-4 dialling.  For example, what the HDX systems get is 555-5551212#9999, while it should be getting 555-5551212##9999.  The Polycom Viewstation FX codecs we have get the correct phonebook, but not the HDX.

I have been trying to work on the ISDN to IP dial plan on my Cisco Telepresence ISDN GW 3241, but I cannot come up with a string that will make the call go through. 

Does anyone know how I can make this work?

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