Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

PrecisionHD USB not working on Mac OSX Maverick or Windows 7 (MacBookPro)

I have a PrecisionHD USB  and I am trying to get it to work on my dual boot MacBookPro with Mac OSX Maverick 10.9.5 and Windows 7 Ultimate.

I started to load this on the Mac with the green light showing. The app -- Photo Booth would not select the camera although it was listed. So I went to cisco.com support and downloaded the 

Cisco TelePresence PrecisionHD USB Camera

TelePresence Software

--

CC1.5.0

 

I ran the software the CC1.5.0_MAC_RC3.app for MAC and it prompted me to load XQuartz, so I installed and ran the CC1.5.0_MAC_RC3.app again and it displayed the update window. I clicked on the update button. It opened a console window and entered my password. I received an error

Cosmos Upgrade failed.

Please, Connect the PrecisionHD USB Camera for firmware upgrade

 

I restarted to switched to the PC side. The automatic load of drivers failed after logging in. I checked the device manager to see a USB caution symbol and disabled (deleted) it. I reattached the USB cable and a pop up saying the device failed appeared again but no USB caution in Device manager. After loading the CC1.5.0.exe I received the same failed message that the update failed.

 

I didn't notice if the light ever turned green again after the first time and before installing stuff. The light is always yellow now. The camera now doesn't show on the list in any program.

Can anyone tell me how to get this camera to work?

Thanks.

1 REPLY
VIP Green

There's some good hints in

There's some good hints in the Cisco TelePresence PrecisionHD USB Camera Knowledge Base Atricles Document that can be found at: http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/articles_doc/knowledge-base-articles-precisionhd-usb-camera.pdf

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

 

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
300
Views
0
Helpful
1
Replies