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New Member

Problem of VCSE

Dear Expert

My VCSE all the sudden cannot working.

I have try the following but I still can get VCSE

1) I able to ping it, but cannot access it on by web admin. It can't find it by web either by https or http.

2) I try to telent it. I able see the "Login is as" message, but once I enter the user name and press enter, I got disconnect by VCSE.

3) I plug in a monitor and keyboard to the VCSE. I am not able to login to my VCSE using the existing account. like admin.

It is a hardware failure of my VCSE.

Is factory restore  the only way to fix it?

Please a help

THX

Best Regards

Tung

Everyone's tags (1)
5 REPLIES

Problem of VCSE

Hi Tung,

It seems the software might be corrupted in your case and need a software reload.. the way is to open a TAC case.

Thanks

Alok

New Member

Re: Problem of VCSE

Dear Alok

I think so too...

I will sent it to RMA.

Thanks for your help!

Cisco Employee

Problem of VCSE

Possibly VCS application is not up and running properly.

Are you able to login VCS as “root” user and restart VCS by executing “reboot” command (example, ~ # reboot) to see whether it help starting up the application once again?

Cisco Employee

Problem of VCSE

If you able to login VCS as root account (while still have a problem for accessing VCS by admin account), you still able to upgrade VCS software, but command base not via Web GUI.

Procedure is available on Infrastructure Handbook, https://supportforums.cisco.com/docs/DOC-15644.

New Member

Re: Problem of VCSE

Dear Tomonori

Can't Login as root account.

Got Disconnect on telnet session once i type "root" and press "enter". Same thing happen to other account.

I guess my VCSE is corrput...

Thanks for your help!

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