Problem setting up TMS conference to IP endpoint addresses with : or @ or . in them.
Hello, we are using TMS version 13.1
I try to set up a conference to call from one of our endpoints (older MXP 3000 unit) to an IP address with a couple of parameters specified in it.
Specficially, this is to set up the call to the BlueJeans endpoint service, which allows you to put the conference identification and moderator code in the dialed IP so that you don't have to mess with the far end camera control or a seperate web interface to finish connecting.
If I dial from the codec web interfaces, the calls go through fine. When I try and set it up in TMS by putting in the IP in the conference via External, Dial Out, and type in the IP address, I cannot Save the Conference. The error I get is this:
No route possible between participant: UNC Beard 202D and participant: firstname.lastname@example.org
Please check configuration settings and verify diagnostics messages on systems listed above.
I have tried adding them in the alternate ways that BlueJeans accepts, and none of them is accepted by TMS. Other ways it could be formatted include
In these examples, 9199628989 would be the Meeting ID and 1234 would be the Moderator code.
Problem setting up TMS conference to IP endpoint addresses with
What if you change the dial out type to SIP/H323? And can you dial out from TMS using just an IP address without the '@' or #'s ?
I've never tried to use colons or hashes from TMS before but have always been able dial [number]@IP. If even this doesn't work for you, it could be your zone setup in TMS thinking that there's not enough bandwidth or that the strings you are dialling won't work with your endpoints... I am assuming you are using VCS/VCS-E - check the zone setups of both those and your endpoints.
If it's just that TMS doesn't like the colon's or hashes, maybe you could make a search rule on VCS that replaced a series of dialled characters like hhh or ccc with colon's and hashes when dialling out so as to not confuse TMS.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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