Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Problem to receive or make calls to or from different domains

Hello, 

  I have a VCS Control and VCS Expressway, calls between registered devices including working properly. 

  The problem when I want to call cisco example, do not know what settings should I add to be able to call someone who is not my domain or they can call me. 

  There have been events cisco where you can enter via telepresence and I could not do me the following message: 

Not registered - Destination not found

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

 but I suspect it's a

I suspect it's a configuration problem, where, I don't know.  We'll need some more information to be able to help find the issue.

  1. Are you able to contact others outside of your network, that isn't Cisco?
  2. Do you have a DNS zone configured on your VCS Expressway, and a search rule pointing to it?
  3. Are you able to see your call attempt in the Expressway search history?  If so, can you share it with us?
10 REPLIES
VIP Super Bronze

 but I suspect it's a

I suspect it's a configuration problem, where, I don't know.  We'll need some more information to be able to help find the issue.

  1. Are you able to contact others outside of your network, that isn't Cisco?
  2. Do you have a DNS zone configured on your VCS Expressway, and a search rule pointing to it?
  3. Are you able to see your call attempt in the Expressway search history?  If so, can you share it with us?
Community Member

I have not tried with other

I have not tried with other domains and not have anyone to try, I've only tested calls between registered with the VCS-E and VCS-C devices and  it works ... but I get calls because sometimes I have missed calls of numbers I know. 

I attached you what you ask me.

 

  • Search (49)
    • State: Completed
    • Found: False
    • Reason: Not registered - Destination not found
    • Type: H323 (ARQ)
    • CallSerial Number: c3473e34-f647-11e3-a7ee-0010f328943a
    • Tag: c3473f92-f647-11e3-ac93-0010f328943a
    • Source (1)
      • Authenticated: False
      • Aliases (1)
        • Alias (1)
          • Type: E164
          • Origin: Endpoint
          • Value: 7449
      • Zone (1)
        • Name: DefaultSubZone
        • Type: Local
      • Path (1)
        • Hop (1)
          • Address: OMITTED
    • Destination (1)
      • Alias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 89277662@cisco.com
    • StartTime: 2014-06-17 13:19:43
    • Duration: 125.38
    • SubSearch (1)
      • Type: Transforms
      • Action: Not Transformed
      • ResultAlias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 89277662@cisco.com
      • SubSearch (1)
        • Type: Admin Policy
        • Action: Proxy
        • ResultAlias (1)
          • Type: H323Id
          • Origin: Unknown
          • Value: 89277662@cisco.com
        • SubSearch (1)
          • Type: FindMe
          • Action: Proxy
          • ResultAlias (1)
            • Type: H323Id
            • Origin: Unknown
            • Value: 89277662@cisco.com
          • SubSearch (1)
            • Type: Search Rules
            • SearchRule (1)
              • Name: Traversal zone search rule
              • Zone (1)
                • Name: TraversalZone
                • Type: TraversalServer
                • Protocol: H323
                • Found: False
                • Reason: Not registered - Destination not found
                • StartTime: 2014-06-17 13:19:43
                • Duration: 0.01
                • Gatekeeper (1)
                  • Address: OMITTED:1719
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
              • Zone (2)
                • Name: TraversalZone
                • Type: TraversalServer
                • Protocol: SIP
                • Found: False
                • Reason: Not found
                • StartTime: 2014-06-17 13:19:43
                • Duration: 0.01
                • Gatekeeper (1)
                  • Address: OMITTED:25377
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
            • SearchRule (2)
              • Name: DNS zone search rule
              • Zone (1)
                • Name: DNSZone
                • Type: DNS
                • Protocol: H323
                • Found: False
                • Reason: Resolution failed
                • StartTime: 2014-06-17 13:19:43
                • Duration: 44.86
                • Gatekeeper (1)
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
              • Zone (2)
                • Name: DNSZone
                • Type: DNS
                • Protocol: SIP
                • Found: False
                • Reason: Resolution failed
                • StartTime: 2014-06-17 13:20:27
                • Duration: 80.5
                • Gatekeeper (1)
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
VIP Super Bronze

I just tried the Cisco

I just tried the Cisco address you had in your search history and was able to connect to there TelePresence Server.

Because the search history shows "Reason: Resolution failed" under your DNS zone, I'd suspect it's an issue with your DNS settings as it's not finding the called domains.  Can you confirm that the DNS settings are correct?

Community Member

Hello,   Attached you DNS

Hello, 


  Attached you DNS settings, and test DNS utility

Community Member

Hi I change the IP address of

Hi I change the IP address of the DNS because there had been a mistake but now following error appear in  the search rule

 

  • Search (52)
    • State: Completed
    • Found: True
    • Type: H323 (ARQ)
    • CallRouted: True
    • CallSerial Number: 8f6acaca-f6f8-11e3-af2e-0010f328943a
    • Tag: 8f6acc0a-f6f8-11e3-a162-0010f328943a
    • Source (1)
      • Authenticated: False
      • Aliases (1)
        • Alias (1)
          • Type: E164
          • Origin: Endpoint
          • Value: 7449
      • Zone (1)
        • Name: DefaultSubZone
        • Type: Local
      • Path (1)
        • Hop (1)
          • Address: 10.10.10.X
    • Destination (1)
      • Alias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 89277662@cisco.com
    • StartTime: 2014-06-18 10:25:16
    • Duration: 19.28
    • SubSearch (1)
      • Type: Transforms
      • Action: Not Transformed
      • ResultAlias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 89277662@cisco.com
      • SubSearch (1)
        • Type: Admin Policy
        • Action: Proxy
        • ResultAlias (1)
          • Type: H323Id
          • Origin: Unknown
          • Value: 89277662@cisco.com
        • SubSearch (1)
          • Type: FindMe
          • Action: Proxy
          • ResultAlias (1)
            • Type: H323Id
            • Origin: Unknown
            • Value: 89277662@cisco.com
          • SubSearch (1)
            • Type: Search Rules
            • SearchRule (1)
              • Name: Traversal zone search rule
              • Zone (1)
                • Name: TraversalZone
                • Type: TraversalServer
                • Protocol: H323
                • Found: False
                • Reason: Not registered - Destination not found
                • StartTime: 2014-06-18 10:25:16
                • Duration: 0.01
                • Gatekeeper (1)
                  • Address: 192.168.0.252:1719
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
              • Zone (2)
                • Name: TraversalZone
                • Type: TraversalServer
                • Protocol: SIP
                • Found: False
                • Reason: Not found
                • StartTime: 2014-06-18 10:25:16
                • Duration: 0.01
                • Gatekeeper (1)
                  • Address: 192.168.0.252:25377
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
            • SearchRule (2)
              • Name: DNS zone search rule
              • Zone (1)
                • Name: DNSZone
                • Type: DNS
                • Protocol: H323
                • Found: False
                • Reason: Undefined reason - Request timeout
                • StartTime: 2014-06-18 10:25:16
                • Duration: 17.42
                • Gatekeeper (1)
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
              • Zone (2)
                • Name: DNSZone
                • Type: DNS
                • Protocol: SIP
                • Found: True
                • StartTime: 2014-06-18 10:25:34
                • Duration: 1.84
                • Gatekeeper (1)
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
VIP Super Bronze

Does the call go through?  I

Does the call go through?  I see that it found it, resulting in a good search, noted by "Found: True".

Which particular error in the search history are you wanting to know about?

 

Something else that might be a factor:

Where is your endpoint registered to, Control or Expressway?

What is interworking on the Expressway set to (Configuration > Protocols > Interworking)?

Community Member

OK, the endpoint its register

OK, the endpoint its register on VCS-Expressway

 

Interworking was set to Only registered and change it to ON. 

The output of the search now is :

 

Search details
You are here: Status Search history Search details
Displaying 1 search for this Search ID
  • Search (75)
    • State: Cancelled
    • Found: False
    • Reason: Cancelled
    • Type: H323 (Setup)
    • CallSerial Number: 27a19b8c-f705-11e3-ab22-0010f328943a
    • Tag: 27a19ce0-f705-11e3-9cdd-0010f328943a
    • Source (1)
      • Authenticated: False
      • Aliases (1)
        • Alias (1)
          • Type: H323Id
          • Origin: Unknown
          • Value: 7449@protokolgroup.com
        • Alias (2)
          • Type: E164
          • Origin: Unknown
          • Value: 7449
      • Zone (1)
        • Name: LocalZone
        • Type: Local
    • Destination (1)
      • Alias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 89277662@cisco.com
    • StartTime: 2014-06-18 11:55:26
    • Duration: 15.03
    • SubSearch (1)
      • Type: Transforms
      • Action: Not Transformed
      • ResultAlias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 89277662@cisco.com
      • SubSearch (1)
        • Type: Admin Policy
        • Action: Proxy
        • ResultAlias (1)
          • Type: H323Id
          • Origin: Unknown
          • Value: 89277662@cisco.com
        • SubSearch (1)
          • Type: FindMe
          • Action: Proxy
          • ResultAlias (1)
            • Type: H323Id
            • Origin: Unknown
            • Value: 89277662@cisco.com
          • SubSearch (1)
            • Type: Search Rules
            • SearchRule (1)
              • Name: Traversal zone search rule
              • Zone (1)
                • Name: TraversalZone
                • Type: TraversalServer
                • Protocol: H323
                • Found: False
                • Reason: Not registered - Destination not found
                • StartTime: 2014-06-18 11:55:26
                • Duration: 0.01
                • Gatekeeper (1)
                  • Address: 192.168.0.252:1719
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
              • Zone (2)
                • Name: TraversalZone
                • Type: TraversalServer
                • Protocol: SIP
                • Found: False
                • Reason: Proxy Authentication Required
                • StartTime: 2014-06-18 11:55:26
                • Duration: 0.02
                • Gatekeeper (1)
                  • Address: 192.168.0.252:25377
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
            • SearchRule (2)
              • Name: DNS zone search rule
              • Zone (1)
                • Name: DNSZone
                • Type: DNS
                • Protocol: H323
                • Found: True
                • StartTime: 2014-06-18 11:55:26
                • Duration: 0
                • Gatekeeper (1)
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
Community Member

when I try to make the call

when I try to make the call using SIP, the search history displays the following:

 

  • Search (61)
    • State: Cancelled
    • Found: False
    • Reason: Cancelled
    • Type: H323 (Setup)
    • CallSerial Number: a7a0d58e-f703-11e3-940e-0010f328943a
    • Tag: a7a0d6ce-f703-11e3-b9f8-0010f328943a
    • Source (1)
      • Authenticated: False
      • Aliases (1)
        • Alias (1)
          • Type: H323Id
          • Origin: Unknown
          • Value: 7449@protokolgroup.com
        • Alias (2)
          • Type: E164
          • Origin: Unknown
          • Value: 7449
      • Zone (1)
        • Name: LocalZone
        • Type: Local
    • Destination (1)
      • Alias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 89277662@cisco.com
    • StartTime: 2014-06-18 11:44:42
    • Duration: 15.04
    • SubSearch (1)
      • Type: Transforms
      • Action: Not Transformed
      • ResultAlias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 89277662@cisco.com
      • SubSearch (1)
        • Type: Admin Policy
        • Action: Proxy
        • ResultAlias (1)
          • Type: H323Id
          • Origin: Unknown
          • Value: 89277662@cisco.com
        • SubSearch (1)
          • Type: FindMe
          • Action: Proxy
          • ResultAlias (1)
            • Type: H323Id
            • Origin: Unknown
            • Value: 89277662@cisco.com
          • SubSearch (1)
            • Type: Search Rules
            • SearchRule (1)
              • Name: Traversal zone search rule
              • Zone (1)
                • Name: TraversalZone
                • Type: TraversalServer
                • Protocol: H323
                • Found: False
                • Reason: Not registered - Destination not found
                • StartTime: 2014-06-18 11:44:42
                • Duration: 0
                • Gatekeeper (1)
                  • Address: 192.168.0.252:1719
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
              • Zone (2)
                • Name: TraversalZone
                • Type: TraversalServer
                • Protocol: SIP
                • Found: False
                • Reason: Proxy Authentication Required
                • StartTime: 2014-06-18 11:44:42
                • Duration: 0.03
                • Gatekeeper (1)
                  • Address: 192.168.0.252:25377
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
            • SearchRule (2)
              • Name: DNS zone search rule
              • Zone (1)
                • Name: DNSZone
                • Type: DNS
                • Protocol: H323
                • Found: True
                • StartTime: 2014-06-18 11:44:42
                • Duration: 0
                • Gatekeeper (1)
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 89277662@cisco.com
VIP Super Bronze

I just tried to do a test

I just tried to do a test call again to the Cisco address you're trying, and it's not connecting now.  It did earlier.

Try calling "loopback@rtp.ciscotac.net".  Just tried it and it works.

Community Member

OK, I tried to the address

OK, I tried to the address you provided me and if it works now! Thank you for your help!smiley

212
Views
0
Helpful
10
Replies
CreatePlease to create content