Are you able to get the audio? If yes then please check if the other end is sending the video and also try using different video protocols, such as H263, H261.
If no audio present, then how is the device connected to network. In case there is a firewall open the relevant ports needed for media flow.
Please also check the NAT settings on the mxp. In case call is being placed to external network, configure the nat mode to on and assign public IP address that helps to route the call to external network.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...