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Reading logs, SX20

I have an SX20 users reported last night could not make calls or receive them.  The unit was online as far as I can tell.  How would I read the logs to see if it in fact had an ethernet link?

 

Thanks,

Nate

1 REPLY
VIP Green

Depending on what version of

Depending on what version of the software you are running, you may get different results - these are from a TC7.0.2 endpoint.

In the web interface, if you go to Diagnostics / Log Files, and have a look at messages.log (or one of the previous ones) you should be able to see any loss of network connectivity, similar to:

Mar 14 12:45:40.000 ppc ntpd[2215]: Deleting interface #3 eth0, 10.108.132.162#123, interface stats: received=1935, sent=1938, dropped=0, active_time=1812724 secs
Mar 14 12:45:40.000 ppc ntpd[2215]: 10.108.129.40 interface 10.108.132.162 -> (none)

and it re-establishing again, something like:

Mar 14 12:45:59.000 ppc ntpd[25344]: Listen normally on 2 lo 127.0.0.1 UDP 123
Mar 14 12:45:59.000 ppc ntpd[25344]: Listen normally on 3 eth0 10.108.132.162 UDP 123
Mar 14 12:45:59.000 ppc ntpd[25344]: Listen normally on 4 eth1 169.254.0.1 UDP 123
Mar 14 12:45:59.000 ppc ntpd[25344]: Listen normally on 5 eth0.4090 169.254.1.1 UDP 123
Mar 14 12:45:59.000 ppc ntpd[25344]: Listen normally on 6 lo ::1 UDP 123
Mar 14 12:45:59.000 ppc ntpd[25344]: Listen normally on 7 eth0.4090 fe80::da67:d9ff:fe73:9b1 UDP 123
Mar 14 12:45:59.000 ppc ntpd[25344]: Listen normally on 8 eth1 fe80::2e0:cff:fe00:8c02 UDP 123
Mar 14 12:45:59.000 ppc ntpd[25344]: peers refreshed
Mar 14 12:45:59.000 ppc ntpd[25344]: Listening on routing socket on fd #25 for interface updates

That'll show you if the endpoint had a an ethernet link at the time.

Wayne
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Wayne
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