10-14-2013 04:48 AM - edited 03-18-2019 01:57 AM
We have a TANDBERG Codec C40 Software TC4.2.0.260857 the system Info Staus shows Rejected. Security Denial?
Any Ideas?
John
10-14-2013 10:54 AM
Hi John,
can you provide more details ? a screenshot of same ?
is this error is for registration ?
10-14-2013 02:19 PM
Hi Amit
Unable to provide screenshot but this error is to do with the SWGFL Gatekeeper registration.
The SWGFL site error shows 'Invalid H323 Alias' but the H323 settings on both SWGFL and Tandberg Codec C40 are the same.
We have another VC in the next classroom an Athera Vega 3 using the same Vlan and Switches which has no problem in registering with SWGFL?
I can see the logs but not sure what I am looking for.
Thank you for helping.
John
11-13-2013 01:49 PM
Hi John,
Did you clear this issue?
I have similar problem with a new C40 version TCNC6.2.0.20b1616, I can no registered to VCS starter pack.
this new codec will replace and old C40 (TANDBERG Codec Release TC4.1.0.247017) which works fine.
for h323 :Rejected: Security denia
for SIP : Failed: 401 Unauthorised
Checking logs in VCS -SP I see many Reason="Time difference too large for authentication", but I'm using the same NTP server as in old C40.
regards
11-13-2013 10:57 PM
TC4.1.0.247017 has encryption
TCNC6.2.0.20b1616 does not have encryption - are you sure you've got the correct software version? - just curious - and what is the zone security policy set to for the zone you are trying to register the system to?
/jens
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11-14-2013 02:20 AM
SystemUnit Software Version: "TC4.2.4.296355"
Authentication is off.
H323 Gatekeeper Status: Rejected
H323 Gatekeeper Address: "62.171.194.50"
H323 Gatekeeper Port: 1719
H323 Gatekeeper Reason: "Security denial"
Still waiting for SWGFL to check there end.
John
11-14-2013 09:08 AM
Hi Jens,
Thanks a lot for your comments, Finally I could register c40 with SIP and H323 protocol.
I don´t know why in SIP option "Authentication 1 " the fields at the beginning couldn't keep the user an password info even I clicked save option (fields were shown in blanks). I had to load the conf file of the old C40 so that info could remains. Surely I did not enable the option (I don't know where it is) so that user and pass could be kept.
So that I could registered c40 with h323 I had to select the option " do not check credentials" in default zone and default subzone.
For security I need to handle credentials at least with local database, I don´t understand why I had to disable credentials if I had set local user and password correctly so that credentials were acepted.
regards
11-14-2013 02:23 PM
Hi Filiberto,
I wonder if the software version on this new system has something to do with it as it is different from the version you have on the original system; the original, which worked ok, has TC whereas this new one has TCN. TC supports encryption whereas TCN does not.Having said that, I have no experience with TCN software so I'm only guessing here.
Maybe one of the Cisco engineers hanging out in this forum will be able to shed some light on this.
/jens
Please rate replies and mark question(s) as "answered" if applicable.
11-14-2013 04:09 PM
Hi Jens,
I really appreciate your time and comments. I will try to migrate to encryption version and carry out tests.
regards
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