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New Member

Release Keys and TC6 Software

  Hello,

It was my understanding that once endpoints were upgraded to TC6 that release keys would not be needed to upgrade to new dot releases in TC6. I am currently upgrading our endpoints to TC6.2.0 and have run into a few that will not upgrade to that release, even though they are already at TC6. Some are running TC6.0.1 and some are running TC6.1.1. Any explanations as to why these endpoints will not go to TC6.2.0?   

Thank you,

Mike            

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New Member

Re: Release Keys and TC6 Software

I had to ssh into my ex60s, turn root on, SCP tc6.2 into the upgrade/upload folders. Upon uploading the software I ran a command to kick off the install. The same OSD install prompt was viewable from the ssh shell. Once the device rebooted I had to add the tc6 release key again but everything worked out..... Ha.

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23 REPLIES

Re: Release Keys and TC6 Software

Hi Michael,

When you say "these endpoints will not go to TC6.2.0?", do you mean you are receiving some error message when upgrading? What is the error?

Regards

Paulo Souza

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Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
New Member

Release Keys and TC6 Software

Hi Paulo,

I do not receive any kind of error. I load the TC^.2 software package on the endpoint and start the upgrade. When the upgrade is finished and I log back into the endpoint, they are at the same release as when I started.

Re: Release Keys and TC6 Software

Michael,

Which endpoints are you trying to upgrade??

Be aware that, for SX20, the upgrade image is different than the C series products. Make sure that you are using the correct image.

Regards

Paulo Souza

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Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
New Member

Release Keys and TC6 Software

I did not know that about the SX20, thank you. One of the systems was an SX20, the other two were an EX60 and a C60.

Re: Release Keys and TC6 Software

Hi Michael,

The image for SX20 has the name s52010tc6_2_0.pkg whereas C/EX/MX series has the name s52000tc6_2_0.pkg.

Another tip, when you are upgrading, when you click in browse to select the file from your computer, don't forget to check the option "Upgrade automatically after upload", otherwise the image will be loaded, but the upgrade wont be done.


Regards

Paulo Souza

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Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
New Member

Release Keys and TC6 Software

Hi Paulo,

Yes, I am aware of all of that, we have over 800 endpoints. I am wondering why a few of them will not go to TC6.2.0

Re: Release Keys and TC6 Software

Michael,

Tell me something, when you attempt to upgrade, did the codec restart?

Regards

Paulo Souza

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Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
New Member

Release Keys and TC6 Software

i am doing them remotely. i loose my connection when it reboots, but i am not so sure that happens with successful upgrades

Release Keys and TC6 Software

I've got one C40 which will not take any image when upgrading through TMS, upgrading this through the web gui on the codec works though.

I've also got two C20 which will only upgrade sucessfully when upgrading through the web gui, but only when I'm on the same switch as these particular systems. I have no such problem with the third C20, sitting on the very same subnet, and located in the very same room.

Maybe you're running into a similar issue?

I haven't had time to look into why this is happening with these three systems, weird though, and only started after going to TC6.x.

/jens

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New Member

Re: Release Keys and TC6 Software

I'm having similar issues. I added the release key via the web gui of 2 ex60s. I then rebooted the endpoint confirming tc5 and tc6 keys were held on the device. I then browsed to the tc6.2 software via the endpoint's web gui and kicked off the upload. It simply hangs and doesn't upload. Strangely I was able to upgrade a c20 via tms 13.2.1 just fine though. Thoughts anyone?

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VIP Green

Re: Release Keys and TC6 Software

It simply hangs and doesn't upload. 

Are you sure it's hanging... the upload via the web browser just sits there and looks like it's doing nothing for quite a long time.  Does it work if you leave it longer (5+ minutes)?

Wayne
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New Member

Re: Release Keys and TC6 Software

I kicked off an upload on another c40 when I was leaving work. I figure come more it should have produced some type of result.

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VIP Green

Re: Release Keys and TC6 Software

I just timed an upgrade on an EX90 here in the office.

Time from clicking upgrade and watching a spinning circle on the browser = 4 minutes before anything changed on the screen and the upgrade process could be seen as starting.

Upgrade process to reboot = another 3 minutes.

Reboot to operational = about 2.5 mins

TOTAL TIME ~9.5 minutes

Edit: did a C60 and an SX20 too - roughly the same times for those too.

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Wayne
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New Member

Re: Release Keys and TC6 Software

While I know it's frustrating for all of you, I am glad I am not the only one having this issue. I tried the systems I am having issues with again yesterday. Uploaded the Release Key, rebooted as normal. When I go to upload the TC6, I see that I only have Release Keys for TC4, TC5, and TC1. See below:

VIP Green

Re: Release Keys and TC6 Software

From what I have seen, I can explain your "no v6, but a v1 key" issue.

TC6.2 and above only require that a valid licence key is present (doesn't matter which version).

For some devices, i cant find a pattern why, but if you request an upgrade to 6.2 key via http://cisco.com/go/licence you will get a TC1.0 key (1TC001-xxxxxxxx). This will work for a TC6.2 upgrade, bot not an earlier version of 6.

If you request an earlier version 6 key (ie 6.1 or 6.0) ftrom go/licence, you will get a proper V6 key (1TC006-xxxxxxxxx)

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Wayne
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New Member

Re: Release Keys and TC6 Software

Also what browser are you using? When I use IE it times out every now and then.

Firefox and Chrome work the best for me when uploading files.

New Member

Re: Release Keys and TC6 Software

Firefox is our usual browser, but I have tried IE as well.

New Member

Release Keys and TC6 Software

When I upgrade codes I add the release key and when prompted to reboot I click later.

I then upload the file and let the codec rebook itself as part of the upgrade. This way I have never had an issue with the codec not accepting the release key or upgarde file.

Re: Release Keys and TC6 Software

Hi Michael,

You should be able to upgrade from TC 6.0/6.1 to TC 6.2 without problem. As per TC 6.1, it is not need to generate new release key, you can use a release key of any previous version, except TC 5.1.X because of a bug in the web interface.

Well, I suggest you to do the following:

  • Downgrade to the latest TC 5 version (I guess it is TC 5.1.8)
  • Go to the Cisco license page and generate a release key for TC 6 (you need a valid contract support)
  • Upgrade the codec from TC 5 to TC 6.2

Can you try this?

Regards

Paulo Souza

Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
New Member

Re: Release Keys and TC6 Software

I had to ssh into my ex60s, turn root on, SCP tc6.2 into the upgrade/upload folders. Upon uploading the software I ran a command to kick off the install. The same OSD install prompt was viewable from the ssh shell. Once the device rebooted I had to add the tc6 release key again but everything worked out..... Ha.

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Release Keys and TC6 Software

Hi Darin!

Its always worth trying to use scp to copy the file over.

As Haydn also mentioned, your webbrowser or plugin can be the cause or for example that you have

a firewall or proxy which kills a connection.

It would be great if Cisco could put a md5 check into the upgrade process or also as a command

line tool on the endoint so you could validate the checksum with the one shown on the cisco.com download site.

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Release Keys and TC6 Software

Could someone explain the difference between the releases keys?

TC.6

and

TC.6.1 +

Some of my equipment Cisco SX20 are having problem in updating, and realized that they do not have this license TC6.1 +?

New Member

Release Keys and TC6 Software

This is the best I could find pertaining to your question.  You can find this info here,

http://www.cisco.com/en/US/docs/telepresence/endpoint/software/tc6/release_notes/tc_software_release_notes_tc6.pdf

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