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New Member

Screenshots from Touch 8"

Hi,

as there are still no translated User Guides available and we have to write them on our own, how can I catch a Screenshot from Touch 8" like Cisco does for orignal User guides?

This would also be very helpful for remote support. Anyway, best would be a remote control for the remote control

thanks

Tino

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Screenshots from Touch 8"

Hi,

Which version of software are you using?

The above method outline will only works if you are using software prior to TC4.

From TC4 onwards, the SSH port of the touch has been closed and you are not able to use the method.

However, if you are using TC5.1 and above (if you are not, do an upgrade), then you can take the snapshot of the touch from the web interface.

Do the steps below once you are on TC5.1

a) Enable web snap shot on your codec, you need to enable this using the touch, or serial connection, or remote control via the OSD

b) Web in to the codec

c) log in as admin

d) add /translation (for example : http://ipaddressof yourcodec/wsgi/translation

e) goto the page where you want to take the snap shot of the touch, click the "take snap shot of the touch panel" button

f) right click and save the picture.

Please try it.

regards,

18 REPLIES
Silver

Re: Screenshots from Touch 8"

removed post

Thanks Mubashshir Akhtar
New Member

Screenshots from Touch 8"

Hi Mubashshir,

is there a default root password?

thank you

Tino

Silver

Screenshots from Touch 8"

Tino,

By default the root account is disabled. You will need to enable the root account. You can enable the root account with blank password by running the command below :

systemtools rootsettings on

Hit Enter and the terminal connection would close. You can then login using root and you would not be prompted for password.

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar
New Member

Screenshots from Touch 8"

Do I understand right, that I have to enter this in admin mode via ssh? In that case, what´s the default admin password?

Silver

Screenshots from Touch 8"

Yes, that's right..

Default admin password is TANDBERG.

Thanks Mubashshir Akhtar
New Member

Screenshots from Touch 8"

ssh: connect to host xy port 22: Connection refused

I´ve also tried with telnet without success

Bronze

Screenshots from Touch 8"

systemtools rootsettings on won't set any password, so just press "Enter" when prompted.

But, for obvious security reasons, it's highly recommended to set a password when enabling the root account. Just type the desired password like this: systemtools rootsettings on YOUR_PASSWORD

Cisco Employee

Screenshots from Touch 8"

Hi,

Which version of software are you using?

The above method outline will only works if you are using software prior to TC4.

From TC4 onwards, the SSH port of the touch has been closed and you are not able to use the method.

However, if you are using TC5.1 and above (if you are not, do an upgrade), then you can take the snapshot of the touch from the web interface.

Do the steps below once you are on TC5.1

a) Enable web snap shot on your codec, you need to enable this using the touch, or serial connection, or remote control via the OSD

b) Web in to the codec

c) log in as admin

d) add /translation (for example : http://ipaddressof yourcodec/wsgi/translation

e) goto the page where you want to take the snap shot of the touch, click the "take snap shot of the touch panel" button

f) right click and save the picture.

Please try it.

regards,

New Member

Re: Screenshots from Touch 8"

yes! it works great with TC5.1. Thanks everybody for great and fast help.

New Member

Re: Screenshots from Touch 8"

Hello everybody,

is it possible that this only works on ex-series? I tried it with our Profile 52" (C40) with TC 5.1.1 and 5.1.2. With both softwares it wasn't possible to set the websnapshots to allow via touch because the option doesn't appear in the settings. So I activated it via remote control. But now, when connecting via web to the codec, i could click the button "take new snapshot of touch panel" but then it says:

"New snapshot taken! You may need to refresh this page to see the new  snapshot as there is a slight delay between the touch panel and the  codec."

I tried to wait a bit and refresh the page but "No snapshots found"

I also did a factory reset, because i wasn't shure if there are some other settings which maybe affect it .

New Member

Screenshots from Touch 8"

This only works, if the touch panel is directly connected to the endpoint.

Another question from my side:

is this also possible with TC6? The URIs have changed and I can't find the correct one.

Regards, Paul
Silver

Screenshots from Touch 8"

Hi Paul,

Yes it Does works on TC6.x.

http://ipaddressof yourcodec/web/translation

while working on a EX60 (specifically) use chrome or firefox

ie have some issues (bug)

rest all works fine.

Hope that helps

Thanks

Ravi Kr.

New Member

Screenshots from Touch 8"

Thanks, now i've got it!

Regards, Paul
New Member

Screenshots from Touch 8"

I'm trying to do this same thing via a Profile 50 and the latest TC7.0.  I get no remote to view what I need to take a picture of ??   The Ex 60 shows a blue screen with no buttons to select.Cisco Touch 8.jpg

VIP Green

Screenshots from Touch 8"

If you click the "Take new shapshots of Touch Panel" button, within a few secodns, you should see the snapshot appear below it.

TP.png


Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
New Member

Screenshots from Touch 8"

Can you navigate around the touch panel from here or do you physically have to do it on site then snap the image?  I was hoping you could click through and then find what you want, snap the image and save it.

VIP Green

Screenshots from Touch 8"

Hi Dave,

No, you cannot operate the touch panel via the web interface.  It just allows you to see what it is currently showing (by taking the snapshot).


Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
New Member

Screenshots from Touch 8"

Got it, thanks.

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