SIP Messages

[Dany Daoud]

what's the best way to download the SIP messages from Telepresence ?

[amehla]

Hi Dany,

if i am correct you want to check the SIP messages being exchanged during the video call.

please follow the below steps:

1. take a ssh or telnet session of the codec using PUTTY.

2. make sure to enable all session output.

3. type the command: log output on

4. log ctx SipPacket debug 9

5. log ctx RTPStatistics debug 3

6. make call and recreate the issue.

7. hang up the call.

8. check the retreive logs for SIP messages being exchanged during the call.

[Paul Anholt]

Danny,

If this is for a CTS device then you can view them from the WebGUI by clicking on logs > SIP Messages

If you double click on any message in the table, it will bring up all messages with the same call-id.

Also, for CTMS and CTS endpoints log the sip messages as part of the log bundle.

Thanks,

Paul

[Dany Daoud]

Hi Paul ,

I know I can view the messages directly from the CTS endpoint, but the preconfigured filters don’t always work properly. I would like to retrieve them download them and view them. What would you recommend ?

[Paul Anholt]

Dany,

In that case I would reccomend you download the complete log set. You can follow these instructions:

www.cisco.com/en/US/docs/telepresence/cts_admin/1_7/admin/guide/ctsadmin_trbl_1000.html#wp1054496

Once you extract the logs you can find the sip logs in /nv/log/sip and they should go back at least a couple of days.

Thanks,
Paul