Solved: These types of issues are

zlxuso2010 · ‎06-11-2014

Hi Experts,

I have a Codec on the client side (Germany), it's a Edge 95 MXP with software version F9.3.1 PAL. Each time when I call from my 150 MXP to it, the Video call is disconnected by that Code after 58 seconds. When I dial the call from that Codec to my 150 MXP, it's fine. Has anybody experienced this kind of situation before?

Thanks,

Jerry

Wayne DeNardi · ‎06-12-2014

The difference between outbound and inbound is usually a firewall - a stateful firewall will allow the return traffic for any outbound connection, but an inbound connection will need specific rules created to allow the traffic inwards.

Wayne

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Wayne DeNardi · ‎06-11-2014

These types of issues are usually firewall problems - with either one end or the other not having the right ports open, or not keeping them open while the call is in progress.

Wayne

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zlxuso2010 · ‎06-12-2014

Hi Wayne,

I don't think so --- since I can call this endpoint via SIP protocol, only via H.323 call (inbound) has the strange issue; if make an outgoing call from this endpoint, it's OK. From the log of the endpoint, it shows "Normal Call clearing".

Thanks Wayne!

Wayne DeNardi · ‎06-12-2014

The difference between outbound and inbound is usually a firewall - a stateful firewall will allow the return traffic for any outbound connection, but an inbound connection will need specific rules created to allow the traffic inwards.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.

Strange behavior for a Edge 95 MXP Endpoint