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sx-20 serial number

Hello,

I have an SX20 and i don't know what is the correct serial number to register it with a Cisco contract mantenance.

In the box different numbers are available.

  • CTS-QSC20-MIC----------- S/N 120........
  • CTS-RMT-TRC5------------ S/N F1A........
  • CTS-PHD1080P4XS2------ S/N FTT1.......
  • CTS-SX20CODEC-K9------ S/N FTT1......

I already know that these numbers correspond to different parts of the equipment, but the box have another serial number of the product:

  • CTS-SX20-PHD4X-K9----- S/N FCZ......

Anyone know what is the correct serial number?

Thanks

22 REPLIES
Cisco Employee

Re: sx-20 serial number

Hi Eduard,

try with this one:

CTS-SX20-PHD4X-K9

  • CTS-QSC20-MIC - microphone
  • CTS-RMT-TRC5- remote control....
  • CTS-PHD1080P4XS2 - camera
  • CTS-SX20CODEC-K9- codec

Re: sx-20 serial number

Hi Andrey.

Thanks for your response, i'll try  with this serial number.

Silver

Re: sx-20 serial number

Hi Eduard,

Make sure you get all the minor items covered/ updated under  the parent Package Sn which is

CTS-SX20-PHD4X-K9

Thanks

Ravi Kr.

Re: sx-20 serial number

Hi Ravi, thank for your response.

New Member

Dear all, How can i find

Dear all,

 

How can i find serial number for

CTS-SX20-12XK9-PRM

 

I don't have container box for main part.

I have all of box for other units.

CTS-SX29CODEC

CTS-PHD-1080P12XS

 

Please help to find main part serial number.

 

my mail: kaunghtetzaw86@gmail.com

 


 

Silver

hi Kaung, Any specific reason

hi Kaung,

 

Any specific reason you are looking for the Sn of the integrated part number for all the equipments.

in order to get the SN of the requested part id, you can look into the PO you have received

or you can reach to cisco customer service, and provide any of the parts SN, either camera or codec , Cisco CS would be able to provide you the details.

 

hope this helps.

 

Regards

Ravi kr.

 

VIP Purple

As Ravi has mentioned, you

As Ravi has mentioned, you can contact Cisco and they should be able to look up the information for you.  However if you just want to the serial numbers of the codec and camera, they are located on the bottom of the hardware, or you can see them in the web interface, under Configuration > Peripherals.

VIP Green

And, if you plug in the

And, if you plug in the serial number of the codec in to the licencing portal (http://www.cisco.com/go/licence) in a "Get Other Licences", "TelePresence Licences to Resend" request, it'll show you both the Hardware Serial Number (of the device you entered) and the "System SN" for the whole system it was part of.

Wayne
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Wayne
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New Member

Hi Wayne, I really appreciate

Hi Wayne,

 

I really appreciate your help.

I got the system SN for the whole system.

 

Thank you,

Kaung

New Member

Hi Wayne, I already ordered

Hi Wayne,

 

I already ordered for Smartnet service for that device.

Could you give me guide line for Software update process.

Where can I find the instruction and step by step.

 

Thank you,

Kaung

VIP Purple

If you use TMS, you can do

If you use TMS, you can do the following:

  1. Upgrade TC software to TMS by going to Systems > System Upgrade > Software Manager.
  2. Go to Systems > System Upgrade > System Upgrade and select the codec you're wanting to upgrade.  Click Next.
  3. Enter the release key you received from the Cisco License Portal or TAC.  Click Upgrade.

If you don't use TMS, you can do the following:

  1. Login into the codec, and go to Maintenance > Software Upgrade
  2. Input the release key and apply it to the codec.  When prompted to reboot, select cancel.
  3. Upload the TC software to the codec.  The codec will reboot automatically after upload and apply both the release key and new software.
New Member

Hi Patrick, Thanks for your

Hi Patrick,

 

Thanks for your reply.

We don't have TMS, so I choose second option.

Your "code" means contract code which we can find on smartnet form.

Am I right?

 

Is there any risk for Software update.

 

Thank you,

Kaung

VIP Green

Hi Kaung,Obtain the software

Hi Kaung,

  1. Obtain the software file via the TAC, or download the software from the Cisco Web Site: http://software.cisco.com/portal/pub/download/portal/select.html?i=!b&softwareid=280886992&mdfid=284091229&release=TC7.3.0&flowid=  It'll be the third file there, s52010tc7_3_0.pkg
  2. Open your web browser and log in to your SX20's web interface and go to the System Upgrade page mentioned by Patrick previously and install the software upgrade.
  3. The device will upgrade and reboot.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

 

 

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
New Member

Hi Wayne, I would like to

Hi Wayne,

 

I would like to know different between CTS-SX20-PHD12X-K9 and CTS-SX20-12XK9-PRM. Can I connect with this two model in multisite area?

 

Thank you,

Kaung

 

VIP Purple

CTS-SX20-12XK9-PRM and CTS

CTS-SX20-12XK9-PRM and CTS-SX20-PHD12X-K9 are the same thing, just different part numbers.  K9 is the replacement for PRM.

eos-eol-notice-c51-731586

New Member

Dear all, Thanks for your

Dear all,

 

Thanks for your response,

 

Hi Ravi kr.,

Actually, my issue is software version update for  TC6.0... to TC7 on part number (CTS-SX20CODEC). I need to purchase Smartnet service but I can't find in Serial number of whole part.

 

How can I buy smartnet service for software update?

Do you have any idea for software update, I would like to update as fast as I can.

 

Please find my attached for device information.

 

On the other side, also our distributor don't have serial number too. :(

They record wrong no for this device.

 

Thank you,

Kaung

 

VIP Purple

You should just be able to

You should just be able to provide the codec and camera serial numbers to Cisco, and it should appear under the main parent item for them.  That's all we do, is provide our codec serial number, and any camera that was purchased with it is seen a child item under the codec.  All you really need to do is get a support contract for the hardware, providing the codec and camera serials should be enough.

In the mean time, until you get a valid service contract, you can use security advisory cisco-sa-20140926-bash to upgrade your SX20 to TC7.2.1 for free without an active contract, just contact TAC and reference that advisory.

VIP Green

If you look up that serial

If you look up that serial number on the licencing portal I linked earlier, you will see that the System SN for that unit is FCZ1721F0MZ.  That'd be the number you're after to take out your service contract on.

But, as Patrick has suggested, you can use the Service Advisory linked in his post to request a free upgrade to get you on to the TC7 software.

Note: As from TC6.1 you no longer need a release key - as long as your system has a valid release key from any previous version present, it will run TC6.1+ if installed.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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VIP Purple

To add to Wayne's note, after

To add to Wayne's note, after TC6.1, release keys are no longer needed, but a valid service contract is in order to download the software from Cisco's website.

New Member

Dear all, I really appreciate

Dear all,

 

I really appreciate your help and advise.

As my understanding,

Am I right? I can update TC6.0 to TC7.... on that unit but must have under contract.So, I don't have contract. I will contact with my distributor to purchase smartnet service.

 

In this case.

Our distributor and me don't have serial number of whole system CTS-SX20-12XK9-PRM.

 

I have physical device, so I can find on device for serial number.

I have serial no for

1. CTS-SX20CODEC-K9

2. CTS-PHD1080P12XS2

 

How can I find for Serial number of CTS-SX20-12XK9-PRM and where is located on hardware or carton box?

 

**My issue is just want to update TC6 to TC7 software update.

 

Thank you,

Kaung

 

 

VIP Green

1) Yes: to upgrade your

1) Yes: to upgrade your device, you need an active service contract - and will need to purchase one from your vendor for future upgrades.

2) As per the Security Advisory linked by Patrick - you are entitled to a "free" upgrade, without a service contract if you contact the TAC and reference that advisory.

3) The Serial Number for the whole package you purchased is FCZ1721F0MZ.  I mentioned how to find this, and the serial number in my previous posts.

So, my suggestion - for right now.  Follow point 2 above.  For future, contact your vendor (point 1) with the serial number (point 3).

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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VIP Green

To be pedantic, not just a

To be pedantic, not just a "Valid" service contract, but it need to be an "Active" service contract.  Small difference in the Cisco back end that will affect whether you are entitled or not.

Wayne
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Wayne
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