Try disabling "Provisioning" from the SX10. The reason could be that CUCM is overriding the configuration that was made manually. Otherwise, you would need to configure the SX10 from CUCM in the phone profile page, so CUCM pushes the configuration via provisioning.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...