We have an SX10 that keeps randomly turning off the Selfview PIP during a call that stays connected around 10 hours a day. It turns off anywhere from 20 minutes to a few hours into the call. I would like for it to stay on at all times during the call. We do not share content or anything, it's just one SX10 to another with a mostly static camera shot. For the most part, we only use the Mute/Unmute button during these calls, either from the remote contrl or from the Cisco Microphone. Doing so does not seem to trigger the PIP window going away.
I put up the PIP window by using the remote control and selecting the blue "Push Pin" under Camera Control. When it's gone, I put it back using the same method, and sometimes it sticks, and sometimes it goes away within a few minutes or hours.
This random disappearance of the PIP window occurred on both the previous firmware (7.1.2 I think) as well as the latest release that came out last week.
Here's what I see in the web UI when the PIP is present, and after it has disappeared. Any ideas?
(from System Configuration:) Experimental
Video Layout Engine LocalMode Enabled
Site 1 Output 1 Frame 5 VideoSourceContent selfviewPip Prediction Site 1 Family 1 OutputRole 1 Frame 5 VideoSourceContent selfviewPip Family 2 OutputRole 1 Frame 5 VideoSourceContent selfviewPip Family 3 OutputRole 1 Frame 5 VideoSourceContent selfviewPip Family 4 OutputRole 1 Frame 5 VideoSourceContent selfviewPip
FullscreenMode Off Mode On OnMonitorRole First PIPPosition UpperLeft
after turning itself off, from Status:
FullscreenMode Off Mode Off OnMonitorRole First PIPPosition UpperLeft
Selfview PIPPosition UpperLeft
ActiveSpeaker Position UpperLeft Presentation Position UpperLeft
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