SX10 with CE8.3.2 intermittently cannot be called

[Paul Richardson]

Hi,

I have a client with a number of SX10s running CE8.3.2 registered to a VCS running X8.10.  Intermittently these units cannot be called and VCS search results show a 404 error.  Downgrading to CE8.2.2 (which they had previously been running) has solved the issue.

I am curious to hear if anyone here has had a similar issue with CE8.3.2.

Cheers,  Paul Richardson

[Magnus Ohm]

Hi,

Can you check to see if "SIP Listen port" is enabled on the SX10. We do not recommend have that setting set to On when registered to VCS.

I would also try a later version to see if the same problem is there (it may be a bug that is fixed). But a 404 Not found may be related to several other issues and not the software version of the endpoint.

/Magnus

[Paul Richardson]

Hi Magnus,

Thanks for the suggestion.  Unfortunately the client has managed to delete all our vendor accounts,so none of my colleagues can remotely access them.  When my account has been restored I will confirm the "SIP Listen Port" setting.

Cheers, Paul R.