SX20 INSTALLATION

[Ahmed Yassin]

Hi,

I have CUCM 8.6.2.21900-5, and i installed cmterm-s52010tc7_0_1.cop.sgn to register my sx20 on the CUCM, but, after installation and restart the CUCM; i didn't find yet the phone type sx20 in the drop menu as shown in the attached photo.

So, what else can be done to register my sx20 on the CUCM.                

[amehla]

Hi Ahmed,

you need to install Device pack device pack 8.6.2 (23047) on CUCM in order to add sx20 as native device on CUCM

http://software.cisco.com/download/release.html?mdfid=283782839&flowid=26422&softwareid=282074299&release=8.6(2.23071)&relind=AVAILABLE&rellifecycle=&reltype=latest

[Ahmed Yassin]

Hi Amit,

You mean to upgrade the CUCM itsself even mine is 8.6.2.21900-5 and all docs say that sx20 can register to 8.6 and latter

[amehla]

Hi Ahmed,


try the device pack cmterm-devicepack8.6.2.22038-1.cop.sgn on CUCM and then check if you get SX20 under phone type.

[Ahmed Yassin]

I try to install it, but, i can't as shown in the attached photo

[Wayne DeNardi · Accepted solution]

That looks like you don't have enough privileges assigned to your CCO account to enable you to download that file.  You'll need further rights to grab that file - you can try adding your service contract details to your CCO account with the Profile Manager.

Wayne

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[amehla · Accepted solution]

Hi Ahmed,

you also need to restart your TFTP service after installing the requested device pack.

[Ahmed Yassin]

Thx a lot, done now