I have two different SX20 codecs with Touch 8 codecs exhibiting the same problem. I updated the codecs to TC6.3. After the update the Touch fell offline. I proceeded to try to pair the units. Everything goes as advertised until the final step. At that point the Touch is asking for a username and password. I assume it wants the SX20 credentials so use them. I get a wrong user name or password error. I can't find anything in the documentation talking about the authentication. Has anyone else run into this? The Touch is still on the network and can see the SX20 in the pairing process.
I did try that. Actually removed the password from the SX20 at one point. Also tried an old password thinking something might not have completely cleared out when we changed passwords . I also did a factory reset on the Touch, but that didn't help either.
when we get our touchpads connected for the first time - if the SX20 has no admin password set - we just enter admin as the user on the touchpad and leave the password blank. of course if this isnt helpful - then apologies.
Did you ever get anything figured out with this? I have upgraded 1 of my SX20s to 6.3.0 from 5.1.3 successfully and am having the issue described above with another. Unfortunately it is at a remote site. Our TMS server is showing wrong username or password. Our standard username/password is not working and admin with a blank password is not working either. I did notice that the IP address has changed from the static address it is configured within DNS to a DHCP address. I hope the configuration is not completely lost. I'm attempting to downgrade the unit right now as suggested above.
Yes Todd, we did finding what was causing the issue. It was interesting and not reklated to the upgrade. The Touch communicates with the SX20 using SSH. Near the time of our upgrade, we went through our fleet and turned off Telnet and SSH in our systems because we had a couple of systems that had an intrusion using SSH. When we did that, it created the issue I described. We had our network folks create and ACL on the network switch to give us the needed security. Hope that helps.
Thank you so much for the info. So from the web interface, our standard username/password combination did not work. We connected with SSH to the DHCP address the unit picked up and our standard username/password combination DID work. We found the command to reset the system password. The funny thing is, the "old password" was what we were trying to use. So we just set the new password to what it was before and the web interface was able to login again. It looks like alot of the configuration is missing, but at least I can connect and get things working again.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...