07-21-2014 09:25 AM - edited 03-18-2019 03:12 AM
Hello,
I m having a sx20 whose registration is rejected in CUCM, i reset to factory default still CUCM has cached his old IP and not registering SX20 with the new IP. I tried to delete SX20 from the call manager and try to readd again , but no success.
Thanks
Solved! Go to Solution.
07-24-2014 04:20 AM
This looks interesting George?
Jul 23 22:17:00 a8 appl: 229457.04 SipReg W: Outbound is enabled, but it was not supported all the way to the registrar. Stopping registrations. Jul 23 22:17:00 a8 appl: 229457.04 SipReg I: Sending deregister request for 4805@172.24.50.1 to 172.24.50.1.
Cheers
Chris
07-24-2014 09:59 AM
Good catch Chris!
samueljack, can you change "Outbound" to Off under the SIP profile 1 section? Better yet, factory default, and start the provisioning process from touchpad/remote and select CUCM.
07-21-2014 10:24 AM
Have you double checked the MAC address you are using in UCM? Did you set the Call Control to CUCM in the provisioning window? Is the SX20 in the correct voice vlan?
07-21-2014 02:00 PM
Hello,
yes pretty sure for the MAC, it is provisioned by CUCM in sx20, i have not enabled voice vlan it is in DATA vlan with option 150 configured for those subnets.
thanks
07-22-2014 01:06 PM
Experts
Please answer, i m stuck with the SX20 TP.
Thanks
07-22-2014 01:15 PM
Will you be able to pull configuration logs from the SX20?
07-22-2014 01:47 PM
sure i will,
but which logs u need me to pull.
thanks
07-22-2014 01:57 PM
Eventlog, download the log archive and paste it here.
07-23-2014 03:38 PM
07-24-2014 04:20 AM
This looks interesting George?
Jul 23 22:17:00 a8 appl: 229457.04 SipReg W: Outbound is enabled, but it was not supported all the way to the registrar. Stopping registrations. Jul 23 22:17:00 a8 appl: 229457.04 SipReg I: Sending deregister request for 4805@172.24.50.1 to 172.24.50.1.
Cheers
Chris
07-24-2014 09:59 AM
Good catch Chris!
samueljack, can you change "Outbound" to Off under the SIP profile 1 section? Better yet, factory default, and start the provisioning process from touchpad/remote and select CUCM.
07-24-2014 04:00 PM
Dears,
+5 to both,
In sip profile when i switch to off it registered to CUCM,
i think it should be on when it is registering to VCS?? pls correct.
thanks
07-24-2014 04:02 PM
It should be "on" if you have multiple VCSs in a cluster, not needed for CUCM.
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