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Community Member

SX20 registration Rejected

Hello,

I m  having a sx20 whose registration is rejected in CUCM, i reset to factory default still CUCM has cached his old IP and not registering SX20 with the new IP. I tried to delete SX20 from the call manager and try to readd again , but no success.

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions

This looks interesting George

This looks interesting George?

Jul 23 22:17:00 a8 appl: 229457.04 SipReg W: Outbound is enabled, but it was not supported all the way to the registrar. Stopping registrations.
Jul 23 22:17:00 a8 appl: 229457.04 SipReg I: Sending deregister request for 4805@172.24.50.1 to 172.24.50.1.

Cheers

Chris

Good catch Chris!samueljack,

Good catch Chris!

samueljack, can you change "Outbound" to Off under the SIP profile 1 section? Better yet, factory default, and start the provisioning process from touchpad/remote and select CUCM. 

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11 REPLIES

Have you double checked the

Have you double checked the MAC address you are using in UCM? Did you set the Call Control to CUCM in the provisioning window? Is the SX20 in the correct voice vlan?

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Community Member

Hello,yes pretty sure for the

Hello,

yes pretty sure for the MAC, it is provisioned by CUCM in sx20, i have not enabled voice vlan it is in DATA vlan with option 150 configured for those subnets.

thanks
 

Community Member

ExpertsPlease answer, i m

Experts

Please answer, i m stuck with the SX20 TP.

Thanks
 

Will you be able to pull

Will you be able to pull configuration logs from the SX20?

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Community Member

sure i will,but which logs u

sure i will,

but which logs u need me to pull.

thanks

Eventlog, download the log

Eventlog, download the log archive and paste it here.

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Community Member

attached are the logs

attached are the logs

This looks interesting George

This looks interesting George?

Jul 23 22:17:00 a8 appl: 229457.04 SipReg W: Outbound is enabled, but it was not supported all the way to the registrar. Stopping registrations.
Jul 23 22:17:00 a8 appl: 229457.04 SipReg I: Sending deregister request for 4805@172.24.50.1 to 172.24.50.1.

Cheers

Chris

Good catch Chris!samueljack,

Good catch Chris!

samueljack, can you change "Outbound" to Off under the SIP profile 1 section? Better yet, factory default, and start the provisioning process from touchpad/remote and select CUCM. 

Please rate useful posts.
Community Member

Dears,+5 to both,In sip

Dears,

+5 to both,

In sip profile when i switch to off it registered to CUCM,

i think it should be on when it is registering to VCS?? pls correct.

thanks

It should be "on" if you have

It should be "on" if you have multiple VCSs in a cluster, not needed for CUCM.

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