If you check the Release Notes for TC7.1 you will see that the root account has been disabled and cannot be used any more. You can do a Tcpdump from the web interface, or with the "remotesupport" user (which you can activate through the TAC).
Wayne -- Please remember to rate responses and to mark your question as answered if appropriate.
You might want to check out the discussion at https://supportforums.cisco.com/discussion/12166996/tc71-now-released-and-available-ciscocom
I personally think this is bad decision and will make the jobs of the technical staff supporting this equipment (you and me) harder and more frustrating, will lead to unnecessary TAC calls, or even leave those with no maintenance or EoL equipment out in the cold.
Still, who are we to argue against the corporate mega giant that is Cisco. As Wayne said, the decision has been made and will probably never be undone - Shame, I say.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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