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New Member

SX20 - Websnapshot issue


I am not getting Websnapshot on my SX20, eventhough it is enabled.

If i click on camera control or toggle the Main source from Camera to PC and then back to Camera, i get the snapshot on GUI.

On my other TC5 endpoints, i get the snapshot as soon as i login through GUI.

Running TC6.0.0 and havent tried any upgrade yet.

Is there any known bug on this...

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Cisco Employee

SX20 - Websnapshot issue

Hi Rameez

You are sure the endpoint is not in standby mode when  accessing the webinterface? Do you just see "no snapshot"? Or what do  you see?

I tested on TC6.0 and TC6.2.1 and if the system is not in standby I get the snapshot right away in both cases.

Cannot  find any obvious bugs related to your issue. I need some more details  of what you actually see and what state the camera is in, what camera  you use and state of the codec.


New Member

SX20 - Websnapshot issue

Hi Magnus,

I see the "system in Standby" message. As soon as i click the screen, it shows "No Snapshot".

But console logs prove, the device is coming out of standby mode.

As soon as i click the Camera control icon, the Snapshot appears.

VIP Green

SX20 - Websnapshot issue

I've tried it on TC6.2.1 on one of the SX20s I have here.  I get the same result as Magnus... I see "System in Standby", then when I click to wake it up, the snapshot appears.  Are you able to upgrade your device from TC6.0.0 to something more recent?