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New Member

Tandberg 1700 light green but no screen

Our Tandberg 1700 will not start.  It has a green light but no screen.  When I push a button on the remote control the green light flickers.  I opened a hyperterminal and it appears to be looping through alot of messages such as 0x139ffd40, pool_mss and 0x13a00340, audcamtrack_process and then starts the boot over again.  I've done the factory reset command (eee) appears to work but when I restart the system it goes back to the same loop.  Does anybody know of anything else I could try?

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VIP Green

Sounds very similar to a

Sounds very similar to a problem in this thread: https://supportforums.cisco.com/discussion/12156181/tandberg-mxp-3000-stuck-boot-loop-and-break-keys-not-working.

Can you use the break key to get to a CLI, then try re-loading the firmware?

Failing that, you'll need to log a call with the TAC, likely for a hardware replacement.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
2 REPLIES
VIP Green

Sounds very similar to a

Sounds very similar to a problem in this thread: https://supportforums.cisco.com/discussion/12156181/tandberg-mxp-3000-stuck-boot-loop-and-break-keys-not-working.

Can you use the break key to get to a CLI, then try re-loading the firmware?

Failing that, you'll need to log a call with the TAC, likely for a hardware replacement.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
New Member

I did that and did a reset

I did that and did a reset and reload but still the same issue.  Must be something fried inside.  Must be time for a service call.  Thanks for the reply.

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