TC7.01 touch screen warning message

[Jens Didriksen]

  After upgrading C-series to TC7.01 I'm seeing the below warning displayed if/when a system has been re-booted; pressing ok dismisses the warning until the system is rebooted again. We don't use touch screens, so I would like to not have this warning pop up, but can't see any obvious setting in the codec which will do what I want it to do. We're seeing this on all of the C-series.

Any ideas?

/jens

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[Kjetil Ree]

Hi Jens,

The issue you are seeing is currently being investigated. I'll let you know if I hear of a workaround.

Regards,

Kjetil

[Jens Didriksen]

Mange takk, Kjetil,

very much appreciated.

mvh jens

Please rate replies and mark question(s) as "answered" if applicable.

[Teck Chye Tang · Accepted solution]

Can you set this to interactive and see if you still see the issue. Btw, which codec are you using.

xConfiguration Experimental SystemUnit MenuType:


Sent from Cisco Technical Support iPhone App

[Kjetil Ree]

Thanks Teck,

xConfiguration Experimental SystemUnit MenuType: Interactive did the trick on my C series endpoints.

-Kjetil

[Nikita Shrivastava]

Hi,

Thanks Teck, it worked on my issue as well, when i set it to interactive.

I tried with Indicators and it removed the error , however there was no OSD in that case though.

Nikita Shrivastava

[Jens Didriksen]

Thanks Teck, that fixed it.

Saw this on all of our C20, C40, C60 and C90 systems.

Haven't upgraded SX20, EX60 and 90 as yet.

/jens

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[Juergen Hornung]

The problem occurs at our C40 and SX20 too and was fixed by applying the suggested command.

Juergen

[Wayne DeNardi]

Thanks Teck, the "Interactive" setting fixed the issue on the C60s we have here.  Haven't checked the SX20, but set it on there just in case.  The EX90s (which all have a touchpanel) didn't have any problems.

Wayne

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[Kjetil Ree]

Bug id: CSCum34718

-Kjetil

[Justin Ferello]

Kjetil,

Any chance this bug might become public?  Otherwise, the bug number doesn't seem much use to us

Thank you,

Justin Ferello
Technical Support Specialist
KBZ, a Cisco Authorized Distributor
http://www.kbz.com
e/v: justin.ferello@kbz.com

[Kjetil Ree]

The bug is already set to public, but it often takes a day or two before it is picked up by the bug toolkit.

-Kjetil

[Justin Ferello]

Kejetil,

Ahh, ok.  Thank you!

Thank you,

Justin Ferello
Technical Support Specialist
KBZ, a Cisco Authorized Distributor
http://www.kbz.com
e/v: justin.ferello@kbz.com

[Kjetil Ree]

It is now available in the Bug Toolkit, at least to me.

Regards,

Kjetil