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TC7.01 touch screen warning message

  After upgrading C-series to TC7.01 I'm seeing the below warning displayed if/when a system has been re-booted; pressing ok dismisses the warning until the system is rebooted again. We don't use touch screens, so I would like to not have this warning pop up, but can't see any obvious setting in the codec which will do what I want it to do. We're seeing this on all of the C-series.

Any ideas?

tp.gif

/jens

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Cisco Employee

Re: TC7.01 touch screen warning message

Can you set this to interactive and see if you still see the issue. Btw, which codec are you using.

xConfiguration Experimental SystemUnit MenuType:


Sent from Cisco Technical Support iPhone App

13 REPLIES
Cisco Employee

TC7.01 touch screen warning message

Hi Jens,

The issue you are seeing is currently being investigated. I'll let you know if I hear of a workaround.

Regards,

Kjetil

TC7.01 touch screen warning message

Mange takk, Kjetil,

very much appreciated.

mvh jens

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Cisco Employee

Re: TC7.01 touch screen warning message

Can you set this to interactive and see if you still see the issue. Btw, which codec are you using.

xConfiguration Experimental SystemUnit MenuType:


Sent from Cisco Technical Support iPhone App

Cisco Employee

TC7.01 touch screen warning message

Thanks Teck,

xConfiguration Experimental SystemUnit MenuType: Interactive did the trick on my C series endpoints.

-Kjetil

Cisco Employee

TC7.01 touch screen warning message

Hi,

Thanks Teck, it worked on my issue as well, when i set it to interactive.

I tried with Indicators and it removed the error , however there was no OSD in that case though.

Nikita Shrivastava

TC7.01 touch screen warning message

Thanks Teck, that fixed it.

Saw this on all of our C20, C40, C60 and C90 systems.

Haven't upgraded SX20, EX60 and 90 as yet.

/jens

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New Member

TC7.01 touch screen warning message

The problem occurs at our C40 and SX20 too and was fixed by applying the suggested command.

Juergen

VIP Purple

TC7.01 touch screen warning message

Thanks Teck, the "Interactive" setting fixed the issue on the C60s we have here.  Haven't checked the SX20, but set it on there just in case.  The EX90s (which all have a touchpanel) didn't have any problems.

Wayne

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Wayne
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Cisco Employee

TC7.01 touch screen warning message

Bug id: CSCum34718

-Kjetil

TC7.01 touch screen warning message

Kjetil,

Any chance this bug might become public?  Otherwise, the bug number doesn't seem much use to us

Thank you,

Justin Ferello
Technical Support Specialist
KBZ, a Cisco Authorized Distributor
http://www.kbz.com
e/v: justin.ferello@kbz.com

Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
Cisco Employee

TC7.01 touch screen warning message

The bug is already set to public, but it often takes a day or two before it is picked up by the bug toolkit.

-Kjetil

TC7.01 touch screen warning message

Kejetil,

Ahh, ok.  Thank you!

Thank you,

Justin Ferello
Technical Support Specialist
KBZ, a Cisco Authorized Distributor
http://www.kbz.com
e/v: justin.ferello@kbz.com

Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
Cisco Employee

TC7.01 touch screen warning message

It is now available in the Bug Toolkit, at least to me.

Regards,

Kjetil

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