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TCS fails recording from MCU

Hi all,

 

I found TCS fails recording from MCU when I use 2 Byte characters for MCU H.323 ID.

(Home > Settings > H.323  >(Mandatory) H.323 ID to register )

 

In that case, we can call and record conferences when we call MCU from TCS using conference's E.164 number.

But we can't record conferences when we call TCS from MCU using TCS's E.164 number.

(During failed recording, TCS outputs error log "Error: Calling stored procedure, Stored procedure error occurred [stored_procedure_error = XML parsing: line 1, character 66, whitespace expected] - Continuing")

This issue can be resolved simply excluding 2 Byte characters from H.323 ID of MCU.

 

But our customer needs to use 2 Byte characters, so is there any way to do so?

 

VCS-C   X8.2.1

TCS v6.0

MCU5310 4.5(1.45)

 

Best Regards,

Kotaro

 

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