TCS 6.0 is the software version for new 3rd generation TCS just released not too long ago. The 2nd generation TCS is still on 5.3, until at some point Cisco releases a 6.x software to bring both 2nd and 3rd generations together under one version, that is if they do bring the different generations under one software version. Also, 6.0 ships installed with any new 3rd generation TCS, so you're not going to find it online to download, as it is currently only for the 3rd generation TCS.
What, if anything is showing on the transcoding queue page on the TCS?
Try the following to help with the transcoding logs:
Go to the recording you're having issues with, and select "Manage outputs". Where it says "Path". That search in the transcoding logs for the video file. For example one of my recordings output O137581325600-72975510.wmv, search for whatever that output file. That will help you narrow down the area of the logs where you need to look.
Good that the replacement solved your problem but the issue you were facing is very common in TCS. Most of the time it happens that error comes " Cannot play recording, an error is occured". This usually happens when the VOD is not transcoded properly or still in transcoding queue. To check the queing status one can go to Management >> Diagnostics >> Transcoding Queue and check if there is any video still in queue for transcoding, you can also see a curved arrow coming below the recording thumbnail showing queing is in progress.
Second case: Even after offline transcoding has finished, If still its showing error or plays a little then video ends abrubtly with a green screen then one can try re-transcoding the VOD. To re-transcode do the following:
1. Select the VOD and go to Manage Outputs.
2. Uncheck Viewable in the Content Server web interface checkbox and click save.
3. Again click on Viewable in Content Server web interface check box and select the
Outputs to view in the Content Server web interface appropriately as desired and click save.
This will make TCS to re-transcode the VOD again. Most of the time by doing this issue gets resolved.
I am having this same trouble with my TCS. I have four recordings that show a thumbnail in the preview, they give me audio when I play them, but not video. I tried your solution from above and it didn't help. Unfortunately the contractor who was taking care of my client before me allowed the service to run out so I can't open a case with TAC. Do you have any more tricks up your sleeve?
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