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Community Member

Telepresence Quality Monitoring


Would anyone know if there were some monitoring tools specifically for Telepresence that are available (preferably free), that can monitor TP calls end to end and alert if the call quality drops below a certain threshold please? I guess similar to IPSLA, but is this possible on the TP codec's?

I know that the GUI can show the call establishment quality but not sure if the codecs can alerts on such events as quality degregation...

Thanks in advance.



Re: Telepresence Quality Monitoring

Hi Paul,

In my opinion, the best option is to measure video quality using network devices. For example, cisco IOS is able to provide IPSLA for video calls. Take a look at this guide:

Cisco Telepresence CTS/TX series are able to provide video quality feedback through SNMP. You can find the MIBs here:

If you just need to check if the network is ready to receive video calls, you can use the Video SLA Assurance Agent (VSAA). This is the software used for NPA process. Of course, this is not real time monitoring tool.

Note that for Tandberg endpoints, you cannot collect call status feedback via SNMP, only for CTS/TX series. So the best option in this case would be measure the quality using the network devices.


Paulo Souza

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Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
Community Member

Telepresence Quality Monitoring

Hi Paul

A great Cisco tool to consider is Cisco Prime Collaboration Manager. Although not free it’s a great tool. Ask you Cisco AM for a trail key.

I have run a few demo installations of this application and found the reporting and network/endpoint monitoring very useful.

Community Member

Telepresence Quality Monitoring

Thanks very much for your comments and thoughts guy's. Much appreciated.


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