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Telepresence V/C problem - 50 contatc limit

We have a number of Cisco Telepresence Video Conference units , but some of them will only display the first 50 directory names.

3 REPLIES

Hiwhat is your endpoints ?

Hi

what is your endpoints ? are you using TMS to publish phonebook ?

what are the versions you have ?

Anas

VIP Green

We have some old MXP

We have some old MXP endpoints here as well as lots of the newer devices (C60s, Ex90s, SX20s, SX80x, MX300G2, etc) and they are all showing our phonebook with more than 50 entries.

What endpoints are you using, and what firmware version are they running?

How are you publishing the phonebook to the endpoints?  Are then endpoints that only get the 50 entries different models/versions than the ones that do work?

Please provide us with some more detail on your environment and configuration.

Wayne
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Wayne
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Chris,If the affected units

Chris,

If the affected units are C/EX/MX brand, then you could be hitting this bug:
https://tools.cisco.com/bugsearch/bug/CSCul32675

The above bug was in all software versions from TC6.1 until TC7.0 and was resolved in TC7.0.1.

Even though the bug talks about the API, you have to remember that the OSD & Touch 8 both use API commands to display the phonebook entries.

Thanks,
Justin

Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
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