there is a connection problem between tms and the system

[bosioa_crp]

Sometimes my telepresence management suite send the message "there is a connection problem between tms and the system" and all the call conference and videoconference don't work.

I try to ping all the component of my architecture and don't loss any ping.

[Jens Didriksen]

Pinging only tells you if the system is reachable on the network, however, it doesn't tell you if TMS can actually communicate with the system.

TMS should issue a ticket which should give you an idea of what the problem is, i.e. lost http response etc.

/jens

Please rate replies and mark question(s) as "answered" if applicable.