10-11-2013 11:34 PM - edited 03-18-2019 01:57 AM
Hi,
We are upgrading our TMS 14.1.1 to TMS 14.3.1 and the upgrade process just stays still showing "TMS is configuring your new installation".
The logs shows, tmsng is being upgraded, but even for 1 hour it is still the same.
--------------
TMS Version: 14.3.1
Date: 10-12-2013
OS: Windows 6.1
Memory: 67099644K
Time stamp: 10-12-2013 10:43:38
Install directory
Selected SQL Server directory:
Selected SQL Server data:
Selected TMS directory C:\Program Files (x86)\TANDBERG\TMS
Selected software directory C:\Program Files (x86)\TANDBERG\TMS\wwwTMS\Public\data\SystemSoftware
Entered TMS license key: XXXXXXXXXXXXXXXXXXXXXX
Database Server Settings
SQL server address: YYYYYYYYYYYY
SQL server 'admin' username: sa
TMS server has no local SQL server
The installer will not install a SQL server local
SQL Server character settings: charset=iso_1 sort_order=nocase_iso charset_num=1 sort_order_num=52
Microsoft SQL Server Yukon - 10.0.1600
SQL Version: 10.0.1600
Custom Settings
Status: This version is a release
The installer has detected location in the database
Database Settings
Database name: tmsng
No Backup
This is an upgrade
Installing IIS on Windows 2008...
Installing IIS Components on Windows 2008...
Installing IIS Components on Windows 2008 DONE
IIS installation complete.
Installed IIS version: 7.5
Writing installation destination to registry
Upgrading database with SQL timeout 30 minutes
Solved! Go to Solution.
10-12-2013 07:52 AM
That upgrade is performing a major SQL database clean up. Depending upon the data within your database, it could take a while, a long while. If the installer times out, you will need to run the installer via command line with additional cli options. There are details in the install guide for this.
Sent from Cisco Technical Support iPhone App
10-12-2013 08:14 AM
In addition to what Zac says, also reference the 14.3.1 release notes, in particular page 46, i.e. Before you upgrade section.
http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/release_note/Cisco_TMS_Release_Note_14-3-1.pdf#page46
Sent from Cisco Technical Support iPad App
10-12-2013 07:52 AM
That upgrade is performing a major SQL database clean up. Depending upon the data within your database, it could take a while, a long while. If the installer times out, you will need to run the installer via command line with additional cli options. There are details in the install guide for this.
Sent from Cisco Technical Support iPhone App
10-12-2013 08:14 AM
In addition to what Zac says, also reference the 14.3.1 release notes, in particular page 46, i.e. Before you upgrade section.
http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/release_note/Cisco_TMS_Release_Note_14-3-1.pdf#page46
Sent from Cisco Technical Support iPad App
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