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TMS 14.3.1 upgrade taking too long

Hi,

We are upgrading our TMS 14.1.1 to TMS 14.3.1 and the upgrade process just stays still showing "TMS is configuring your new installation".

The logs shows, tmsng is being upgraded, but even for 1 hour it is still the same.

--------------

TMS Version: 14.3.1

Date: 10-12-2013

OS: Windows 6.1

Memory: 67099644K

Time stamp: 10-12-2013 10:43:38

Install directory

Selected SQL Server directory:

Selected SQL Server data:

Selected TMS directory C:\Program Files (x86)\TANDBERG\TMS

Selected software directory C:\Program Files (x86)\TANDBERG\TMS\wwwTMS\Public\data\SystemSoftware

Entered TMS license key: XXXXXXXXXXXXXXXXXXXXXX

Database Server Settings

SQL server address: YYYYYYYYYYYY

SQL server 'admin' username: sa

TMS server has no local SQL server

The installer will not install a SQL server local

SQL Server character settings: charset=iso_1 sort_order=nocase_iso charset_num=1 sort_order_num=52

Microsoft SQL Server Yukon - 10.0.1600

   SQL Version: 10.0.1600

Custom Settings

Status: This version is a release

The installer has detected location in the database

Database Settings

Database name: tmsng

No Backup

This is an upgrade

Installing IIS on Windows 2008...

Installing IIS Components on Windows 2008...

Installing IIS Components on Windows 2008 DONE

IIS installation complete.

Installed IIS version: 7.5

Writing installation destination to registry

Upgrading database with SQL timeout 30 minutes

Everyone's tags (3)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: TMS 14.3.1 upgrade taking too long

That upgrade is performing a major SQL database clean up. Depending upon the data within your database, it could take a while, a long while. If the installer times out, you will need to run the installer via command line with additional cli options. There are details in the install guide for this.

Sent from Cisco Technical Support iPhone App

Cisco Employee

Re: TMS 14.3.1 upgrade taking too long

In addition to what Zac says, also reference the 14.3.1 release notes, in particular page 46, i.e. Before you upgrade section.

http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/release_note/Cisco_TMS_Release_Note_14-3-1.pdf#page46


Sent from Cisco Technical Support iPad App

2 REPLIES
Cisco Employee

Re: TMS 14.3.1 upgrade taking too long

That upgrade is performing a major SQL database clean up. Depending upon the data within your database, it could take a while, a long while. If the installer times out, you will need to run the installer via command line with additional cli options. There are details in the install guide for this.

Sent from Cisco Technical Support iPhone App

Cisco Employee

Re: TMS 14.3.1 upgrade taking too long

In addition to what Zac says, also reference the 14.3.1 release notes, in particular page 46, i.e. Before you upgrade section.

http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/release_note/Cisco_TMS_Release_Note_14-3-1.pdf#page46


Sent from Cisco Technical Support iPad App

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