I have a TMS appliance. My question: is upgrading TMS directly from 12.6 to 13.2.1 prohibited? I have not done this specific version jump......but I did not find documentation that prohibits it (my apologies if I missed it). However, a fellow field person mentioned upgrading to 12.6.2 first then upgrading to 13.2.1. Any feedback would be very helpful (obviously a direct upgrade is preferable over having to jump from A to B to C).
Fyi, I am running agents. I plan to switch to TMSPE at some point in the very near future ((VCSC is already running X7.1))
Sagar, that is also what my colleague(s) had mentioned. They found stepping it to 12.6.2 then to 13.x was best. However, since I could find no documnetation that prohibited it (as Martin mentioned) I was looking for experience from people like you :-)
Martin, thank you very much for the added info. Fyi, I actually have had good luck with the TMS upgrades to 13.Xs (knock on wood) and certainly prefer to go direct whenever possible. Fortunately it has all been 12.6.2 to 13.X jumps. A flat 12.6 is the new twist for me. If I decide to try the direct 12.6 to 13.2.1 upgrade, I will send you the info on any trouble I encounter (if I encounter any).
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...