Our TMS is synchronized with LDAP and I have an AD account which is part of the TMS "Site Administrator" group.
When I try to install TMSPE it is asking for Cisco TMS credential and I am using trying to authenticate using that account but it always fail. I tried using the username and password or domain\username pattern as the username but it never works.
I tried with my own domain account which is also part of the Cisco TMS "Site Administrator" group but the result is the same.
I always get a "TMS Authentication Error" window saying "Authentication failed. The given user does not have access to TMS."
Not sure what I am doing wrong.
Does the account needs to have admin access on the Windows server itself or we are just talking about the TMS application admin (as the documentation seems to indicate) ?
It's always best to use the documented version of Java, as that is what's tested to work. It's also noted in the deployment guides to disable the Java auto update check, so Java doesn't get upgraded past the recommenced version.
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Try creating a TMSPE user account on the local windows box that TMS is installed on, log into the TMS web page using the new account. Confirm that it is in the site admin group and try that. Failing that add the TMSPE account to the machine local Admin group
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...