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TMS Email Template

Timothy Woods
Level 1
Level 1

I'm attempting to customize my TMS email templates (specifically the 'Edit Booking Confirm" template using plain text).

When particpants receive their Booking Confirm email one section reads: "The participants will connect using this route". Under that heading lists the dial path/dial string for each partipant.. The problem is for inbound H.323 dialers. They are listed as:

"<Internet Based H323 System> dials Bridge H.323: <Numeric Alias>".  But that is an incomplete dial string. The correct dial in is <Numeric Alias>@<domain> (domain = our SRV H323 record that resolves to the VCSE).

For my setup the <Numeric Alias>@<domain> will route for both VCSE or VCSC registered systems and those internet based systems that are not registered. Bottom line, I would like the booking confirmation email for all H323 dial in particpants to be "

<Internet Based H323 System> dials Bridge H.323: <Numeric Alias>@<domain?" Any suggestions on how I can make this happen?

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