I am presently working with a customer who is in the process of renewing all of their VC maintenance and UCSS. We've also submitted the order to obtain the Exchange integration license (for booking).
I have installed a new Windows 2008 R2 server with new remote SQL 2008 R2 database. The legacy server was Win 2003, remote SQL 2005, TMS 12.6.x.
Cisco Licensing have advised me that a "Tandberg" re-host license requires and RMA to be submitted. I've been working with the TAC for over a week now and have provided them with numerous Sales Order numbers, Contract numbers etc,
Does anyone know the easiest way to obtain assistance from someone in Global licensing who can understands what I am trying to achieve without having to go via an RMA?
You'll only need a different key for the same version if you're going from one of the old TMS Applicances (an 80Bxxxx serial number) to a Server based TMS Solution (an 80Axxxx serial number).
If you're going from server to server, the release (80Axxxx) key you have will work for installing the same version on a new box. If you're upgrading, you'll of course need the upgraded key for the new release - you should be able to get this trough the TAC quite easily if you're under service contract, or you can get it youself from the Licensing Portal.
Please remember to rate responses and to mark your question as answered if appropriate.
Wayne -- Please remember to rate responses and to mark your question as answered if appropriate.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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