We are using TMS v14.3.1 on a VM server which is added to a Windows domain.
Active Directory lookup is not configured in TMS.
So when users initially logon to the TMS server using a webbrowser they enter their domain\userid and password.
Once the first login is done the user appears in the TMS userlist and the necessary rights can be assigned.
I now have a number of users that are not able to open the TMS webpage. After entering their userid and password they get a popup from TMS: "An Error has occurred!" (see attached screenshot). Clicking on the "click here to go to the TMS front page"-link has no effect.
Any idea what causes this error and how to solve it?
It is not possible to know what the problem could be without a more specific error message. Could you look for one in log-web.txt (found in the log folder on your TMS server, or downloaded from Administrative Tools > TMS Server Maintenance)?
Tandberg.TMS.Framework.Db.DatabaseException: Exception of type 'Tandberg.TMS.Framework.Db.DatabaseException' was thrown. ---> System.Data.SqlClient.SqlException: The transaction log for database 'TMSNG' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases
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