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New Member

TMS logon error: "An Error has occured"

Hello,

We are using TMS v14.3.1 on a VM server which is added to a Windows domain.

Active Directory lookup is not configured in TMS.

So when users initially logon to the TMS server using a webbrowser they enter their domain\userid and password.

Once the first login is done the user appears in the TMS userlist and the necessary rights can be assigned.

I now have a number of users that are not able to open the TMS webpage. After entering their userid and password they get a popup from TMS: "An Error has occurred!" (see attached screenshot). Clicking on the "click here to go to the TMS front page"-link has no effect.

Any idea what causes this error and how to solve it?

rgds, Geert.

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Cisco Employee

TMS logon error: "An Error has occured"

Hi Geert,

It is not possible to know what the problem could be without a more specific error message. Could you look for one in log-web.txt (found in the log folder on your TMS server, or downloaded from Administrative Tools > TMS Server Maintenance)?

Regards,

Kjetil

New Member

TMS logon error: "An Error has occured"

Hello Kjetil,

The problem was due on a TMS db problem - no space left.

Note the log-web.txt did not reflect the problem, but the log-web-public.txt did.

2013-12-27 13:24:45,856 [33] ERROR Tandberg.TMS.External.Management.SoapExceptionThrower -

Tandberg.TMS.Framework.Db.DatabaseException: Exception of type 'Tandberg.TMS.Framework.Db.DatabaseException' was thrown. ---> System.Data.SqlClient.SqlException: The transaction log for database 'TMSNG' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Thanks for your help.

rgds, Geert Folens.

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