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TMS PE 1.1 Provisioning User - Error with AD Microsoft

I have a problem importing users with TMS PE Versione 1.1. I'm trying to import user from a Microsoft AD domain, with port 636 (LDAPS).

On the TMS portal screen I receive a warning with an "Unknown error" that suggest to give a look at the logs as soon as i click "Save" on the User Import page (System>Provisioning>Users). When I look at the log file in:

C:\Program Files (x86)\TANDBERG\TMS\TMSProvisioningExtension\app\logs\tmsprovisioningextension.log

I can see something like that:

2014-02-21 14:49:58,454 [common] [JettyThread-516] WARN  U:f3150 c.c.t.m.u.exception.ExceptionWrapper - Settings: com.cisco.ts.mgmt.ur.model.UserImportSettings@1ce6938

2014-02-21 14:50:00,267 [common] [JettyThread-173] ERROR U:f3150 c.c.t.m.l.a.a.RoleBasedAccessControl - Unrecognized role name SSBOOKING

2014-02-21 14:50:00,329 [common] [JettyThread-173] WARN  U:f3150 c.c.t.m.u.exception.ExceptionWrapper - Unknown LDAP exception

org.springframework.ldap.UncategorizedLdapException: Uncategorized exception occured during LDAP processing; nested exception is javax.naming.NamingException: LDAP response read timed out, timeout used:5000ms.

    at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:217) ~[spring-ldap-core-1.3.1.RELEASE.jar:1.3.1.RELEASE]

    at org.springframework.ldap.core.support.AbstractContextSource.createContext(AbstractContextSource.java:266) ~[spring-ldap-core-1.3.1.RELEASE.jar:1.3.1.RELEASE]

    at org.springframework.ldap.core.support.AbstractContextSource.getContext(AbstractContextSource.java:106) ~[spring-ldap-core-1.3.1.RELEASE.jar:1.3.1.RELEASE]

    at org.springframework.ldap.core.support.AbstractContextSource.getReadOnlyContext(AbstractContextSource.java:125) ~[spring-ldap-core-1.3.1.RELEASE.jar:1.3.1.RELEASE]

    at com.cisco.ts.mgmt.ur.service.userimport.ad.AdConnection.initializeContextSource(AdConnection.java:64) ~[classes/:na]

    at com.cisco.ts.mgmt.ur.service.userimport.AbstractLdapUserImportClientConnection.init(AbstractLdapUserImportClientConnection.java:59) [classes/:na]

    at com.cisco.ts.mgmt.ur.service.userimport.impl.UserImportClientFactoryImpl.createNewClientConnection(UserImportClientFactoryImpl.java:45) [classes/:na]

    at com.cisco.ts.mgmt.ur.service.userimport.facade.UserImportSettingsServiceFacade.testConnection(UserImportSettingsServiceFacade.java:96) [classes/:na]

    at com.cisco.ts.mgmt.ur.service.userimport.facade.UserImportSettingsServiceFacade.setSettings(UserImportSettingsServiceFacade.java:80) [classes/:na]

    at com.cisco.ts.mgmt.ur.api.impl.GroupsResourceImpl.setUserImportSettings(GroupsResourceImpl.java:247) [classes/:na]

    at sun.reflect.GeneratedMethodAccessor270.invoke(Unknown Source) ~[na:na]

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.7.0_51]

    at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.7.0_51]

    at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309) [spring-aop-3.0.5.RELEASE.jar:3.0.5.RELEASE]

    at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183) [spring-aop-3.0.5.RELEASE.jar:3.0.5.RELEASE]

    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) [spring-aop-3.0.5.RELEASE.jar:3.0.5.RELEASE]

    at org.springframework.aop.framework.adapter.MethodBeforeAdviceInterceptor.invoke(MethodBeforeAdviceInterceptor.java:50) [spring-aop-3.0.5.RELEASE.jar:3.0.5.RELEASE]

    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:161) [spring-aop-3.0.5.RELEASE.jar:3.0.5.RELEASE]

    at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89) [spring-aop-3.0.5.RELEASE.jar:3.0.5.RELEASE]

    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) [spring-aop-3.0.5.RELEASE.jar:3.0.5.RELEASE]

    at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202) [spring-aop-3.0.5.RELEASE.jar:3.0.5.RELEASE]

    at com.sun.proxy.$Proxy204.setUserImportSettings(Unknown Source) [na:na]

    at sun.reflect.GeneratedMethodAccessor270.invoke(Unknown Source) ~[na:na]

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.7.0_51]

    at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.7.0_51]

    at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:205) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537) [jersey-server-1.9.jar:1.9]

    at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:699) [jersey-server-1.9.jar:1.9]

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) [javax.servlet-2.5.0.v201103041518.jar:na]

    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:565) [jetty-servlet-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1361) [jetty-servlet-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.servlets.CrossOriginFilter.handle(CrossOriginFilter.java:212) [jetty-servlets-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.servlets.CrossOriginFilter.doFilter(CrossOriginFilter.java:179) [jetty-servlets-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332) [jetty-servlet-7.6.3.v20120416.jar:7.6.3.v20120416]

    at com.cisco.ts.mgmt.lib.logging.filter.AuditLoggingFilter.doFilter(AuditLoggingFilter.java:34) [logging-webapp-1.1.0.8.jar:na]

    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332) [jetty-servlet-7.6.3.v20120416.jar:7.6.3.v20120416]

    at com.cisco.ts.mgmt.lib.api.jersey.filter.LocaleFilter.doFilter(LocaleFilter.java:24) [api-1.1.0.21.jar:na]

    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332) [jetty-servlet-7.6.3.v20120416.jar:7.6.3.v20120416]

    at com.cisco.ts.mgmt.lib.api.jersey.filter.CacheControlFilter.doFilter(CacheControlFilter.java:20) [api-1.1.0.21.jar:na]

    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332) [jetty-servlet-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.servlets.QoSFilter.doFilter(QoSFilter.java:205) [jetty-servlets-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332) [jetty-servlet-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:477) [jetty-servlet-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:119) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) [jetty-security-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:227) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1031) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:406) [jetty-servlet-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:186) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:965) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:250) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:149) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:111) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.Server.handle(Server.java:348) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:452) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:894) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:948) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:851) [jetty-http-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:235) [jetty-http-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:77) [jetty-server-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:606) [jetty-io-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:46) [jetty-io-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:603) [jetty-util-7.6.3.v20120416.jar:7.6.3.v20120416]

    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:538) [jetty-util-7.6.3.v20120416.jar:7.6.3.v20120416]

    at java.lang.Thread.run(Unknown Source) [na:1.7.0_51]

Caused by: javax.naming.NamingException: LDAP response read timed out, timeout used:5000ms.

    at com.sun.jndi.ldap.Connection.readReply(Unknown Source) ~[na:1.7.0_51]

    at com.sun.jndi.ldap.LdapClient.ldapBind(Unknown Source) ~[na:1.7.0_51]

    at com.sun.jndi.ldap.LdapClient.authenticate(Unknown Source) ~[na:1.7.0_51]

    at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source) ~[na:1.7.0_51]

    at com.sun.jndi.ldap.LdapCtx.<init>(Unknown Source) ~[na:1.7.0_51]

    at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source) ~[na:1.7.0_51]

    at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Unknown Source) ~[na:1.7.0_51]

    at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source) ~[na:1.7.0_51]

    at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(Unknown Source) ~[na:1.7.0_51]

    at javax.naming.spi.NamingManager.getInitialContext(Unknown Source) ~[na:1.7.0_51]

    at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source) ~[na:1.7.0_51]

    at javax.naming.InitialContext.init(Unknown Source) ~[na:1.7.0_51]

    at javax.naming.ldap.InitialLdapContext.<init>(Unknown Source) ~[na:1.7.0_51]

    at org.springframework.ldap.core.support.LdapContextSource.getDirContextInstance(LdapContextSource.java:43) ~[spring-ldap-core-1.3.1.RELEASE.jar:1.3.1.RELEASE]

    at org.springframework.ldap.cor

Using Provisioning Extension Diagnostics Health Check, everithing is fine.

Any suggesion or idea about what I could check?

Thank you very much in advance.

Regards,

Ulderico

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