right now it is more related to the pre-sale role...
To insert a TMS in a VC enviroment from another manufactors or multi player, the customer wants to know if some specific HW or SW version is supported by TMS and Cisco.
As we know, the term "supported" in a documentation is extremly important. The old documentation don´t cover new SW versions and Hardwares and we need to spend time and efforts, sometimes inside the customer, to test and make sure that scheduling, upgrade, monitoring and backups will work fine with their device. Even with this tests, we cannot make sure if newer devices are "supported". (eg. Polycom QDX 6000)
I understand your desire - and is exactly why we created the material.
For Polycom systems, our focus is on the HDX derrivative products. We do not have specific support for the QDX product at this time. Polycom HDX v3.0.3 has been tested with Cisco TMS v13.2.1 and functionality is inline with previous releases.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...