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New Member

TMS reporting - Network Packet Loss

Hi everyone,

I am trying to see packet loss reports in TMS but there is no info there.

My network is : VCS 7.0.2 with movi, c20 and ex60 registered (SIP) to it and a TMS 13.1.2.

The vcs is a starter pack and the TMS is the demo version. I first registered the endpoint to the vcs and then added the TMS to the network. I the added the endpoints and vcs to TMS. In TMS I see the endpoints and info about them, but unfortunatelly no info in the packet loss report. I made a call between movi and c20 with packet loss but no info was shown in the report.

I am very new to TMS and I wonder if there is something I should do in order to make the endpoints send packet loss info to TMS.

I sshed to the endpoints and I can see the info about packet loss and jitter through the api.

The network described above is my test network on which I can do prety much everything on. I also have the same problem (this time with EX60 endpoints, VCS Control and TMS) on a customer network and on that network I really need to get this working.

Any help would be much appreciated. Form what I read the endpoints should sent this info through HTTP to TMS. Am I right?

Thank you for your help.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: TMS reporting - Network Packet Loss

Hi

Endpoint send feedback to tms over http yes. I'm not in the office and cant verify this at time being but i'm not sure if the units running tc software like c-series and ex support this packetloss reports, i know the legacy mxps does this. If someone can verify this it would be great. If not i will check it tomorrow.

At least you can verify that the endpoints is sending feedback to the tms at all by looking at the system in the navigator under the logs tab.

Check the trap logs. If you can see connect and disconnect traps there, feedback should be working.

/magnus

Sent from Cisco Technical Support iPhone App

Cisco Employee

Re: TMS reporting - Network Packet Loss

Hi,

Packet loss feedback from TC software systems (C series, MX, and EX) to TMS was never imlemented by the endpoint team. As far as I can see, the decision not to implement it was made because this feature on the MXP rarely was used.

If this feature is critical to you or your customer, please go through the regular channels, and refer to enhancement request "CSCtq54891".

Regards,

Kjetil

26 REPLIES
Cisco Employee

Re: TMS reporting - Network Packet Loss

Hi

Endpoint send feedback to tms over http yes. I'm not in the office and cant verify this at time being but i'm not sure if the units running tc software like c-series and ex support this packetloss reports, i know the legacy mxps does this. If someone can verify this it would be great. If not i will check it tomorrow.

At least you can verify that the endpoints is sending feedback to the tms at all by looking at the system in the navigator under the logs tab.

Check the trap logs. If you can see connect and disconnect traps there, feedback should be working.

/magnus

Sent from Cisco Technical Support iPhone App

New Member

Re: TMS reporting - Network Packet Loss

Hi Magnus,

Thank you for your reply. I checked the logs and I get some info over there. I have attached the log.

Do you know what doc should I check to see if Ex60 is supported?

10.1.x.yTANDBERG Codec C20Other typeEndpoint5/8/2012 3:58:51 AMDisconnectedCall id: 3 Port id: 1;

Remote Number: sip:1853@mycompany.com Remote Name: 1853;

Direction: Outgoing CallProtocol: SIP;

Bandwidth: 6000 kbps Encryption Mode: Aes128;

Duration: 00:13:33; Cause Code: Normal call clearing
10.1.x.yTANDBERG Codec C20Other typeEndpoint5/8/2012 3:45:19 AMConnectedCall id: 3 Port id: 1;

Remote Number: sip:1853@mycompany.com Remote Name: ;

Direction: Outgoing CallProtocol: SIP;

Bandwidth: 6000 kbps Encryption Mode: Off;

10.1.x.yTANDBERG Codec C20Other typeEndpoint5/7/2012 6:43:15 AMDisconnectedCall id: 2 Port id: 1;

Remote Number: sip:1853@mycompany.com Remote Name: 1853;

Direction: Outgoing CallProtocol: SIP;

Bandwidth: 6000 kbps Encryption Mode: Aes128;

Duration: 00:14:57; Cause Code: CauseCode_Unknown
10.1.x.yTANDBERG Codec C20Other typeEndpoint5/7/2012 6:28:19 AMConnectedCall id: 2 Port id: 1;

Remote Number: sip:1853@mycompany.com Remote Name: ;

Direction: Outgoing CallProtocol: SIP;

Bandwidth: 6000 kbps Encryption Mode: Off;

10.1.x.yTANDBERG Codec C20Other typeEndpoint5/7/2012 6:28:07 AMGot ResponseGot Network Response - TMS will now monitor   the system.;

;

System: c20principal@mycompany.com -   10.1.x.y ;

System Status: No response;

System Type: TANDBERG C-series   Endpoint;

Software: s52000 TC5.1.0.280662;

Hardware: F1AN19D00469 - ;

;

System Contact;

No Contact ();

Mobile: ;

Office: ;

;

10.1.x.yTANDBERG Codec C20Other typeEndpoint5/7/2012 6:28:07 AMGot ResponseGot Network Response - TMS will now monitor   the system.;

;

System: c20principal@mycompany.com -   10.1.x.y ;

System Status: Idle;

System Type: TANDBERG C-series   Endpoint;

Software: s52000 TC5.1.0.280662;

Hardware: F1AN19D00469 - ;

;

System Contact;

No Contact ();

Mobile: ;

Office: ;

;

10.1.x.yTANDBERG Codec C20Other typeEndpoint5/7/2012 6:28:06 AMGot ResponseGot Network Response - TMS will now monitor   the system.;

;

System: c20principal@mycompany.com -   10.1.x.y ;

System Status: No response;

System Type: TANDBERG C-series   Endpoint;

Software: s52000 TC5.1.0.280662;

Hardware: F1AN19D00469 - ;

;

System Contact;

No Contact ();

Mobile: ;

Office: ;

;

New Member

TMS reporting - Network Packet Loss

Hello Kjetil Ree , all

Are you 100% sure that there is no options setup packet loss reports for monitoring Packet loss in TMS for endpoints EX, SX, C-series?

I thinks that is no good have it just for MXP endpoints.

So no options?

Thanks

Cisco Employee

TMS reporting - Network Packet Loss

Hi Marin,

That is correct, there is no way of getting packet loss data in TMS for TC software endpoints, as the endpoints do not support it. Feature request CSCtq54891 was closed by the TC software team 18 months ago, and there have been no changes since then.

If this is a feature that is important to you or your customers, please call your Cisco account manager or point of contact to try to get it on the agenda again.

Regards,

Kjetil

New Member

TMS reporting - Network Packet Loss

Thank you for your explanation, that's totally clear for me now

Martin

New Member

I know this is an old thread

I know this is an old thread but I also think that the packet loss report is a must have.

I've written an app to log packet loss of a call. the app however targets one endpoint at a time and gives a in depth report on packet loss. the info gets written to a SQL compact database which can then be viewed using the app and be exported to Excel. The app has however only been tested in my own environment, but is written to work in any environment.

Feel free to download and test,(link below)

Cisco Employee

Re: TMS reporting - Network Packet Loss

Hi,

Packet loss feedback from TC software systems (C series, MX, and EX) to TMS was never imlemented by the endpoint team. As far as I can see, the decision not to implement it was made because this feature on the MXP rarely was used.

If this feature is critical to you or your customer, please go through the regular channels, and refer to enhancement request "CSCtq54891".

Regards,

Kjetil

VIP Purple

Re: TMS reporting - Network Packet Loss

For those of use that use TMS to monitor their entire infrastructure and endpoints, packet loss reporting should be very high on everybodys list.  Esspeically knowing we all would like to get the best quality video and audio, it's essential to know when there is a problem.

Re: TMS reporting - Network Packet Loss

Maybe the reporting was not much used it was not well put in focus in the TMS reports

and but to get an overview what is going on in your network it is an important thing.

Besides endpoint reports it would be great to have mapped that to the infrastructure as well.

The VCS can show some statistics on traversal calls but at least I am not able to find

this info in any of the local log files nor via the tsh, nor the API, nor the TMS, which is not so great.

Please remember to rate helpful responses and identify

New Member

Re: TMS reporting - Network Packet Loss

That is kind of disappointing, as I guess I always assumed that the packet loss data was there, as it was a feature that had been discussed during TCE1 and TCE2 from years ago.

Should I bring this up with the PM? Or should I go the roundabout way through the channels and such?

Having said that, I am also assuming that something like CPCM would be the preferred method of collecting this info now?

Sent from Cisco Technical Support iPad App

TMS reporting - Network Packet Loss

If I see it right CPCM does not collect all data, just in case of troubleshooting or maybe on some intervals.

In general I do not really care what collects it, but there should be a way to get statistics and trends

afterwards. RTCP is used on most endpoints and infrastructure products, so why hot have a better

reporting of it.

Also the VCS should have a proper out of the box CDR report which could also include traffic stats if available.

Please remember to rate helpful responses and identify

New Member

Re: TMS reporting - Network Packet Loss

Ok, so now I know for sure that there is no support for TC series endpoints, but how about MCU's. Can I get those statisctics from a 8000 series MCU?

New Member

TMS reporting - Network Packet Loss

Hello:

My understanding is the TMS has an API that we can use to pull reporting

information. I looked at cisco.com and the only TMS API I can find

documentation on is the booking API. Is it the same interface? Can you

please point me to overview documentation for the reporting API as well

as developers docs.

Cisco Employee

TMS reporting - Network Packet Loss

Hi Mahmoud,

You are probably referring to the Cisco TMS Analytics Extension. Links to documentation:

Regards,

Kjetil

Cisco Employee

TMS reporting - Network Packet Loss

Argh kjetil, you beat me to it

/Magnus

Cisco Employee

TMS reporting - Network Packet Loss

Cisco Employee

TMS reporting - Network Packet Loss

Hah, beat you to it Magnus!

Cisco Employee

TMS reporting - Network Packet Loss

Hi Patrick

Yes you need the analytics extension option key.

/Magnus

New Member

TMS reporting - Network Packet Loss

Thank you Kjetil Ree and Magnus Ohm

TMS reporting is only available via the Analytics

Extension which is licensed.

Do you guys know what do I need in order to capture the TMS

reports? Do we need APR access to the TMS to capture? Not sure what if  we need to

pay for another license!

Thank You ,

Cisco Employee

TMS reporting - Network Packet Loss

The regular tMS reports is available from the TMS webpage under reporting. The other alternative would be to aquire Analytics Extension.

/Magnus

New Member

Re: TMS reporting - Network Packet Loss

I am sorry I am little bit confused here now

Can you elaborate more please  ? If we can get reporting straight  from the TMS page why we need to acquire Analytics Extension?.

Cisco Employee

TMS reporting - Network Packet Loss

Hi this depends a little on your needs. The analytics extension provides a more flexible way of generating reports the way you want it. If you read the administration guide you will get a lot more information. The TMS reportings contains contains different reporting layouts but there is little flexibility here to customize.

/Magnus Ohm

New Member

TMS reporting - Network Packet Loss

Let us  assume a customer  wants        us to get the reports for them and forward it. what option should we go for ?


Cisco Employee

TMS reporting - Network Packet Loss

Still this depends on what you/your customer need. You can export the regular TMS reportings to PDF / Excel and distribute these. But as I said there is little room for flexibility here, but if the customer thinks the regular reports are sufficient then you don't need to go for the analytics extension. Analytics extension lets you work with the numbers and generate your own graphs and reporting presentation. But I recommend you to read the documents me and Kjetil provided you to get more information. 

/Magnus

New Member

Re: TMS reporting - Network Packet Loss

Thank you very much .

Do you have a sample of both for me to copmare please?  (The  regular TMS reporting & the analytical)

New Member

Re: TMS reporting - Network Packet Loss

Hello Magnus,

In easier terms we need direct access to the TMS data where can collect the data and generates reports.

In addition, we want to have our scheduling, reporting and management systems to have full visibility into meetings scheduled and other information that that premises TMS has.  Other service providers tap into this via an API to provide the customer enhanced reports across intra-company/intercompany as well as higher support levels because they have full visibility into the enterprise environment.  We don't have that.

What route would you suggest for us to go ? (Regular or Analytical)

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