Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

TMS support for OBTP and live desk

Hello Experts,

I just need some help to know whether TMX XE will support all the features of CTS Man. We are currently stuck up with our current  CTS version 1.6 and which will not support EWS integration with Exchange 2010. We do have a TMS XE 3.0 and need to know whether it will support OBTP, live desk and all the other features. Could anyone help me out please?

Thanks,

Shine             

Everyone's tags (5)
1 ACCEPTED SOLUTION

Accepted Solutions

TMS support for OBTP and live desk

Hi Shine,

Regarding the OBTP yes its supported.!!!However for the live desk feature if you are looking for "concierge" feature as in CTS manager case then i don't think we have anything like that in TMS.

But you can have a speed dial to achieve this but its not related to TMS. i hope it clarifies.

Thanks

Alok

4 REPLIES

TMS support for OBTP and live desk

Hi Shine,

Regarding the OBTP yes its supported.!!!However for the live desk feature if you are looking for "concierge" feature as in CTS manager case then i don't think we have anything like that in TMS.

But you can have a speed dial to achieve this but its not related to TMS. i hope it clarifies.

Thanks

Alok

New Member

TMS support for OBTP and live desk

Hi Alok,

Thanks for clarifying it. I have other queries too. We were able to integrate CTS Endpoints registered in to CUCM with TMS by creating an application user with CTI enabled. But when we schedule a conference we are getting TMS reply that you dont have enough MCU to book this conference. We have only 2 CTS Endpoints and we dont require a MCU to make point to point call. My question is, can we set a conference policy for CTS Endpoints in TMS that if you are scheduling 2 CTS endpoints do not use MCU something like that.

Regards,

Shine C C

TMS support for OBTP and live desk

Hi Shine,

What is the setting under TMS-->Admin tools-->conf setting. under that check the field "External MCU Usage in Routing" it should be set to "only if needed".

cheers

alok

870
Views
0
Helpful
4
Replies
CreatePlease to create content