Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

TMS Ticketing Service reset ignore

Hi,

I accidently pressed "Ignore this ticket type for all systems" in the Ticketing Service in TMS and do not see tickets of this kind any more. Is there a way to revert this? I did not find anything at ticketing service nor at the user page.

Thanks for your help!

Regards, Paul
Everyone's tags (1)
2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: TMS Ticketing Service reset ignore

Hi Paul,

Yes, you can revert. When you press this option, TMS adds a ticket filter, so you just need to delete this filter. You can find this configuration on TMS System in System >> Ticketing Service. Select the endpoint and go to the tab "Ticket filter". Delete the filter.

Regards

Paulo Souza

Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
New Member

Re: TMS Ticketing Service reset ignore

Hi Paul

If you open the endpoint of item there is a “Ticket Filters” tab.

From here you can remove the filter you set to ignore that ticket type for that system.

      

Or what Paulo said above. @Paulo – you reply quick!!

5 REPLIES

Re: TMS Ticketing Service reset ignore

Hi Paul,

Yes, you can revert. When you press this option, TMS adds a ticket filter, so you just need to delete this filter. You can find this configuration on TMS System in System >> Ticketing Service. Select the endpoint and go to the tab "Ticket filter". Delete the filter.

Regards

Paulo Souza

Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".

Re: TMS Ticketing Service reset ignore

Additionally, you can find and remove the ticket filter by going to System >> Navigator. Select the endpoint, go to the tab"Settings", go to the subtab "Ticket Filter".

Paulo Souza


Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
New Member

Re: TMS Ticketing Service reset ignore

Thank you very much!

As always very helpful Paulo ;-)

Regards, Paul

Re: TMS Ticketing Service reset ignore

As always, you are welcome!    =)

Paulo Souza

Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
New Member

Re: TMS Ticketing Service reset ignore

Hi Paul

If you open the endpoint of item there is a “Ticket Filters” tab.

From here you can remove the filter you set to ignore that ticket type for that system.

      

Or what Paulo said above. @Paulo – you reply quick!!

351
Views
5
Helpful
5
Replies
CreatePlease login to create content