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VIP Purple

TMS Video Address in Booking Email

I noticed that the video address for dial in participants doesn't get added to the booking email sent by TMS when all the participants are to be dialed automatically.  Which means the video address is only shown in the email when someone is configured within TMS to dial into the conference themselves.  Is there a way to make the video addresses for the conference always present in the email, no matter the dialing method be it always dial out, mixed of dial out/in, or just dial in?  I've tried to edit the template myself, but can't seem to figure it out.  It would be nice to have the video addresses always there, just in case someone decides to dial in, and if they have the email, they can without having to contact someone to get the information.

Thanks

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Cisco Employee

Such a feature request has

Such a feature request has already been opened, but it was closed about six months ago. The closing comment was "Please re-open with additional use cases if you still feel this is something needed", so I guess there still is an opening if you can demonstrate a strong need for it.

If this is important to you, contact your account manager or other Cisco point of contact, and refer to CSCui83431. Try being very clear about which problems you run into as a result of this limitation, and perhaps we can get it on the agenda again.

Regards,
Kjetil

17 REPLIES

What method are you using to

What method are you using to book?

When I Book a conference where all participants are "automatic connect" whoever books the conference gets an email containing the Numeric ID (because that's what I have in the template, rather than "Video Address").  This happens when booking directly from TMS or when using Outlook/TMSXE.  TMS 14.3.2.

Does this match your scenario?  Have you also tried adding the Numeric ID variable to the email template to see if it makes a difference?  In our dial plan, the "Video Address" is just [Numeric_ID]@our-domain.com so it would be fairly easy to generate if only the "Numeric ID" worked.

VIP Purple

We just have TMS, no TMSXE,

We just have TMS, no TMSXE, conferences are set to automatic connect and always dial out from our MCU via Conductor.

I've only tried to edit the default template so far, I've tried to make it so the video address is always shown, but some of the variables that are based around the video address seem to be based on if dial in participants are in the conference.

Since our dial plan involves Conductor they are based on aliases within it, and not directly on the MCU.  Not sure if numeric ID will work, but will try it tomorrow.

I actually read somewhere

I actually read somewhere that you can't generate a Numeric ID when using Conductor although I haven't tried this.

I suspect the behavior you are seeing is specific to TMS bookings via Conductor... it would be interesting to see if the same thing happens if you schedule directly on the MCU (if you have one available that isn't managed by Conductor).

VIP Purple

I tried to use the numeric ID

I tried to use the numeric ID variable, but it didn't work with Conductor.  The video address variable works, just can't seem to get it to show when I don't have any dial in participants.

Am I the only one who really

Am I the only one who really wishes you could use Numeric ID even when using Conductor (even if it's not in the template by default)? 

Video address makes it very difficult to send to audio-only participants.

New Member

Numeric id is needed on

Numeric id is needed on conductor . I'm just install it and it's most needed
VIP Purple

Hello Nick and Sharon -The

Hello Nick and Sharon -

The video address variable will work, however the way Cisco has it's coded, it won't appear unless there is a dial in participant added to the conference, and numeric ID isn't supported with Conductor.

Suggest you both contact your Cisco Account Manager as Kjetil mentions below and ask that they revisit feature request CSCui83431.  I already have, but the more people that do so, they might see that it's very much needed.

New Member

Thanks i will do so.

Thanks i will do so.
New Member

Hi Patrick,

Hi Patrick,

Just my 2 cents. In our case, we also needed to use Numeric_ID value at booking invite, but it was not working because of Conductor.

We managed it to work (appear at the email) just changing the ForEach loops, making it open before the td commando that displays values meeting_title and numeric_Id. I copy part of the structure of the html code:

<FOREACH:VIDEO_ADDRESS_PROTOCOL>
   <FOREACH:ZONE>
      <FOREACH:VIDEO_ADDRESS>
      ...

      <td>Room <VAL:MEETING_TITLE><VAL:NUMERIC_ID></td>

      ...

          <SECTION:VIDEO_ADDRESS>

               <SECTION:VIDEO_ADDRESS_TITLE>

            ....

                </SECTION:VIDEO_ADDRESS_TITLE>

            ....
          </FOREACH:VIDEO_ADDRESS>

     </FOREACH:ZONE>

</FOREACH:VIDEO_ADDRESS_PROTOCOL>

          </SECTION:VIDEO_ADDRESS>

Regards,

VIP Purple

FYI, since this discussion,

FYI, since this discussion, TMS 14.5 has included the dial-in address in booking confirmation emails, which works with Conductor.  So no editing of the email templates are needed.  See the TMS 14.5 Release Notes for more information on this change.

Cisco Employee

Hi,"[...] I noticed that the

Hi,

  • "[...] I noticed that the video address for dial in participants doesn't get added to the booking email sent by TMS when all the participants are to be dialed automatically. [...]"

That is expected behavior in all TMS versions since 14.2. If there is no one manually dialing in to the conference, no dial-in number should be needed.

  • "[...] I tried to use the numeric ID variable, but it didn't work with Conductor. [...]"

That's also expected, NUMERIC_ID only works with direct managed TelePresence Servers and MCUs.

 

Regards,
Kjetil

VIP Purple

Hello Kjetil -Is it possible

Hello Kjetil -

Is it possible to be provided a variable that will allow the video address to be shown no matter what?  As I mentioned in an earlier post, if someone does need to join, that wasn't added to the conference when booked, and they happen to have the email from TMS, it can provide them the address to dial in.  I'd hate to have to add a generic "dial in participant" to get the address to show as that seems to be the only option.  :(

Cisco Employee

Such a feature request has

Such a feature request has already been opened, but it was closed about six months ago. The closing comment was "Please re-open with additional use cases if you still feel this is something needed", so I guess there still is an opening if you can demonstrate a strong need for it.

If this is important to you, contact your account manager or other Cisco point of contact, and refer to CSCui83431. Try being very clear about which problems you run into as a result of this limitation, and perhaps we can get it on the agenda again.

Regards,
Kjetil

VIP Purple

Good ole "feature request"

Good ole "feature request" lol.

I'll see what I can do.  I mean, being able to send the booking email to others that might want to join that you don't have pre-scheduled into the conference is a big thing, unless you get the conference address from TMS yourself, and put it into an email to send to them, just easier to forward the nicely formatted TMS email that you guys have created that contains that information.
 

New Member

Hi Patrick, Finally i have

Hi Patrick,

 

Finally i have managed to get the dial in information indicated in the TMS generated email no matter if there are no dial in participant included in the vc.

In the "Edit invite" html - add the following under telepresence details - <VAL:NUMERIC_ID>@ABC.COM (For SIP-ABC is your domain name) while for H.323 - <VAL:NUMERIC_ID>@ X.X.X.X (X.X.X.X. can be IP of your expressway)

It took me a while to get the desired format but at the end it does come up as expected 

Here's a good link for HTML coding & testing

http://www.w3schools.com/tags/

 

 

 

VIP Purple

Thanks for the tip, but

Thanks for the tip, but numeric ID won't work in my case as we use Conductor.  Numeric ID is only supported with direct managed conference bridges, such as an MCU or TelePresence Server, and not Conductor.

It's mentioned in one of Kjetil's replies above.

VIP Purple

TMS 14.5 released and I noted

TMS 14.5 just released, TMS now provides a dial-in address in the booking invite, and doesn't rely on a dial-in participant to be added to the conference unlike before. I've also confirmed it works with Conductor as well!

From TMS 14.5 release notes:

Dial-in addresses in booking confirmation emails

Booking confirmation emails now always include dial-in numbers, regardless of whether participants are scheduled to dial into the conference. For multipoint conferences hosted on an external bridge, dial-in numbers to the bridge for all protocols used are included. For point-to-point calls or calls hosted on an endpoint with embedded multisite, addresses of all participants are included.
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