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TMSXE TMSBestEffortCommitter Failed to reserve all systems: The conference was not found in TMS

TMSXE 3.1.2

TMS 14.3.2

Exchange 2010 SP3

When reserving a recurrence meeting through Outlook with one room only, TMSXE returns the following error in the logs:

 

2014-03-27 12:41:47,672 [25] INFO  TMSBestEffortCommitter - Failed to reserve all systems: The conference was not found in TMS.
2014-03-27 12:41:47,672 [25] INFO  TMSBestEffortCommitter - Cleaning up failing meeting in TMS.

 

I cannot recreate the issue. 

 

The complete TMSXE INFO log:

 

2014-03-27 12:41:15,874 [15] INFO  PullSubscriptionWorker29 - Error binding to items: overall result error
2014-03-27 12:41:15,874 [15] INFO  PullSubscriptionWorker29 - Event item could not be openend. ErrorCode=ErrorItemNotFound
2014-03-27 12:41:15,874 [15] INFO  PullSubscriptionWorker29 - Item not found.Modified (Updated)
2014-03-27 12:41:15,874 [15] INFO  PullSubscriptionWorker29 - Item not found.Modified (Updated)
2014-03-27 12:41:15,906 [15] INFO  SubscriptionWorkerBase29 - PullSubscription event with item PullSubscriptionCreated Saved/busy
2014-03-27 12:41:15,906 [15] INFO  PullSubscriptionWorker29 - Item not found.Modified (Updated)
2014-03-27 12:41:16,109 [15] INFO  SubscriptionWorkerBase29 - PullSubscription event with item PullSubscriptionUpdated Saved/busy
2014-03-27 12:41:16,109 [15] INFO  WatermarkService - Enqueued new EventTroop for resource with ID 29, Subscription type PullSubscription, Watermark ID 

635304925919141339137861
2014-03-27 12:41:47,031 [25] INFO  ConferenceStateMachine - Changing from state Collecting to Committing
2014-03-27 12:41:47,672 [25] INFO  TMSBestEffortCommitter - Failed to reserve all systems: The conference was not found in TMS.
2014-03-27 12:41:47,672 [25] INFO  TMSBestEffortCommitter - Cleaning up failing meeting in TMS.
2014-03-27 12:41:47,688 [25] INFO  ConferenceStateMachine - Changing from state Committing to SendingEmail
2014-03-27 12:42:18,517 [20] INFO  ConferenceSendEmailState - Cancelling reservation: 29 all instances.O=RescheduledT=John Doe Meeting name, 

Reason: The conference was not found in TMS.
2014-03-27 12:42:19,157 [20] INFO  WatermarkService - Watermark with ID 635304925919141339137861 for Resource id 29 and Subscription type PullSubscription sent to storage. Purging collection of corresponding events from Watermark service...

2014-03-27 12:42:19,157 [20] INFO  ConferenceStateMachine - Changing from state SendingEmail to Idle
2014-03-27 12:42:31,158 [16] INFO  PullSubscriptionWorker29 - Error binding to items: overall result error
2014-03-27 12:42:31,158 [16] INFO  PullSubscriptionWorker29 - Event item could not be openend. ErrorCode=ErrorItemNotFound
2014-03-27 12:42:31,158 [16] INFO  PullSubscriptionWorker29 - Item not found.Modified (Updated)
2014-03-27 12:42:31,158 [16] INFO  PullSubscriptionWorker29 - Item not found.Modified (Updated)
2014-03-27 12:42:31,189 [16] INFO  WatermarkService - Watermark with ID 635304925919141339137871 for Resource id 29 and Subscription type PullSubscription sent to storage. Purging collection of corresponding events from Watermark service...

2014-03-27 12:42:31,189 [16] INFO  WatermarkService - Enqueued new EventTroop for resource with ID 29, Subscription type PullSubscription, Watermark ID 635304925919141339137871

2014-03-27 12:45:16,240 [15] INFO  PullSubscriptionWorker29 - Error binding to items: overall result error
2014-03-27 12:45:16,240 [15] INFO  PullSubscriptionWorker29 - Event item could not be openend. ErrorCode=ErrorItemNotFound
2014-03-27 12:45:16,240 [15] INFO  PullSubscriptionWorker29 - Item not found.Modified (Updated)
2014-03-27 12:45:16,240 [15] INFO  PullSubscriptionWorker29 - Item not found.Modified (Updated)
2014-03-27 12:45:16,240 [15] INFO  PullSubscriptionWorker29 - Item not found.Modified (Updated)
2014-03-27 12:45:16,271 [15] INFO  SubscriptionWorkerBase29 - PullSubscription event with item PullSubscriptionMovedAwayMoved away from this folder.Free Last copy.
2014-03-27 12:45:16,271 [15] INFO  WatermarkService - Enqueued new EventTroop for resource with ID 29, Subscription type PullSubscription, Watermark ID 635304925919141339137893

2014-03-27 12:45:47,428 [25] INFO  ConferenceStateMachine - Changing from state Collecting to Committing
2014-03-27 12:45:49,538 [25] INFO  WatermarkService - Watermark with ID 635304925919141339137893 for Resource id 29 and Subscription type PullSubscription sent to storage. Purging collection of corresponding events from Watermark service...

2014-03-27 12:45:49,538 [25] INFO  ConferenceStateMachine - Changing from state Committing to Idle

 

I guess there must be some sort of information misalignment between Exchange and TMS, as Exchange returned an accept for the meeting. 

In addition to that, what is the exact meaning of the errors ?

2014-03-27 12:41:15,874 [15] INFO  PullSubscriptionWorker29 - Error binding to items: overall result error
2014-03-27 12:41:15,874 [15] INFO  PullSubscriptionWorker29 - Event item could not be openend. ErrorCode=ErrorItemNotFound

 

 

Thanks

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1 REPLY
Cisco Employee

You will need to put TMSXE in

You will need to put TMSXE in debug log level to get more information (see the TMSXE manual for steps to change the log level).

 

You might find something in the TMS debug logs (data\logs\tmsdebug\log-web-external...)

Exchange sending an accept doesn't mean anything except the room was free on the Exchange side. Getting an accept followed by a booking failure in TMS with decline is 'by design' behavior if it can not be booked in TMS for any number of reasons.   Your error message infers TMSXE has some portion of the meeting it is trying to retrieve from TMS with but fails.. but there is incomplete information here to really make any solid conclusions.

 

Has there been anything unusual with this installation?  Like TMS used to be there, but was reinstalled fresh, etc?

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