Hi all, I have 2 CTS/TX 12” touch panels that when they boot up give a “corrupt boot image” error message. I have confirmed that the issue is the touch panel itself as I am able to connect a 3rd panel to the codec and it boots up fine. I followed the steps in the admin guide to fix the issue (reloading the codec firmware) but that has not fixed the problem. I even loaded a new firmware image and that also did not fix the issue. i have tried pairing with both TX and CTS endpoints and both failed. both platforms are running the latest version firmware from CCO.
at this point i am thinking there is something stuck in the config file that needs to be deleted. I tried to find the process to factory default the panel but have been unsuccessful. I have searched every doc I could find relevant, as well as google and the community forums. does anyone have the process to put a touch panel back to factory settings?
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