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Touch Control connect via LAN

I am not able to connect touch control 8 via LAN, it just show System message Downloading software...

C60 - TC.5.1.6

Can any one help me to solve this.

1 REPLY

Hello, If the touch panel is

Hello, 

If the touch panel is completely stuck and you already try to connect the touch panel directly to the codec, we can go ahead and restart the device or factory reset it. 

To factory reset the touch panel: 

 

1. The Cisco TelePresence Touch device can be factory reset by pressing the exclamation mark for 10 seconds until it lights up, then

 

2. Press the mute button twice. The touch panel should reboot after a couple of seconds with factory settings. 

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