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Community Member

Touch Controller pairing timeout

Hello!

Could you please help me... Is there a command or way to reduce the timeout of pairing between TC and SX-20, because when restart the both devices, it takes around 2minutes for pairing.

I'll appreciate your help, Regards

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Cisco Employee

Touch Controller pairing timeout

Hi,

There is no user available command to configure the pairing timeout.  The touch will keep trying to pair with the previously known codec until succesfully paired or until you intervene and try to paired to other codecs.

Regards,

3 REPLIES
Cisco Employee

Touch Controller pairing timeout

Hi,

There is no user available command to configure the pairing timeout.  The touch will keep trying to pair with the previously known codec until succesfully paired or until you intervene and try to paired to other codecs.

Regards,

Community Member

Re: Touch Controller pairing timeout

I appreciate your time and help, Thank you!

Regards.

Community Member

dont know if it reduces time

dont know if it reduces time in your case - but do you have static IP's assigned to both the SX20 and the Touchpanel?  if either has DHCP then i presume completing the pairing process could take longer

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