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Community Member

TX9000 time is incorrect on Touchpad

I figured I'd try here first before opening a case.

New TX9000s using touchpads as the user interface, will only display the time as GMT time. I have the TX9000 setup in a device pool using a date/time group for US MST (GMT-7). There are other devices in this Device pool that have the correct time, so we know the NTP server references are valid.

The CUCM is 8.6.2a SU2, the .cop file was loaded, and the cluster rebooted.

codecs are running 1.9.1 code.

I have new TX1310s using the touchpads that have no issue getting the correct time.

On the codec, if I do a show timezone config, it will show the correct timezone (MST7MDT) and if I change it to something random, the codec shows that cahnge as well, but the Touch12 never picks up the correct time. I've rebooted and powered off the codecs several times.

thoughts?

thanks,

robert

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Cisco Employee

TX9000 time is incorrect on Touchpad

Hi Robert:

Use a different time zone other than MST7MDT in CUCM, one that supports legacy for GMT -7 (one with a cross next to the time zone in the Date/Time group).  I believe we just saw this on another case recently, using a time zone of EST5EDT, and we moved it to America/New York to resolve it.

Give that a try and see if that works for you.

HTH

Tina

5 REPLIES
Cisco Employee

TX9000 time is incorrect on Touchpad

Hi Robert:

Use a different time zone other than MST7MDT in CUCM, one that supports legacy for GMT -7 (one with a cross next to the time zone in the Date/Time group).  I believe we just saw this on another case recently, using a time zone of EST5EDT, and we moved it to America/New York to resolve it.

Give that a try and see if that works for you.

HTH

Tina

Community Member

TX9000 time is incorrect on Touchpad

Hi Tina,

I'm facing the same problem with my Touch Devices on my TX9000 and TX1310-65. All my CTS 7975 are showing correct time.

My timezone is configured using Malaysia/Kuala_Lumpur and using the same Device Pool for all my endpoints (CTS & TX).

Appreciate any suggestion on this.

Thanks.

Community Member

TX9000 time is incorrect on Touchpad

Nizam,

Go back to your date time group and pick an different entryin the same time zone, one with the + symbol next to it.

rf

Community Member

TX9000 time is incorrect on Touchpad

Hi Tina/rf,

Solved mine as well. Thanks.

Community Member

TX9000 time is incorrect on Touchpad

Tina,

this did resolve my problem, thanks.

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