VCS-C endpoints unable to call each other

[J_Vansen_S]

VCS-Control

Software version              X7.0.1

Software                            build266732

Software name                 s42700

Hardware Serial Number 52A22835

Problem statement: SIP endpoints unable to call each other

• Sip domain: vcs.xxx.local
• 2 endpoints: EX60 and EX90 both registered successfully to VCS as 2002@vcs.xxx.local and 2003@vcs.xxx.local
• Search rule: Source any; Mode Any Alias, Target LocalZone.
• Default Subzone has 2 number of registration

Call History:

• Status 404 / Not found

Incoming call setup paramaters

Bandwidth node: Default Subzone

Source alias 1	sip:2002@vcs.xxx.local (Url)
Target alias 1	sip:2003@vcs.xxx.local (Url)
Protocol	SIP
Address	10.10.13.157:5060
Transport	TCP
Reason	Not found
Cause	404

Please advise on what we had configured wrong or is missing

[Michael Boscia]

Can you tell us how unit A calls unit B?

What search rules do you have?

Do you have any transforms?

Can you provide more of you relevant configuration?

Sent from Cisco Technical Support iPhone App

[J_Vansen_S]

Hi there,

Unit A calls unit B by dialing 2002 or 2003 vice versa.

I have only 1 search rule and no transforms.

[Jens Didriksen]

First thing to try is to change "On successful match" from "stop" to "continue".

Also, Maintenance--->Tools--->Locate is a very handy tool which will show you, in most cases, where/why the search fails.

/jens

[awinter2]

The search history page will also be useful for troubleshooting these types of issues.

Can you verify that when you go to Status > Registrations > By alias, that the 'Alias' column shows these two registrations as exactly '2002@vcs.xxx.local' and '2003@vcs.xxx.local' (Or the actual domain you are using, rather), and that the search history shows that the LocalZone is being searched with the same destination alias?

- Andreas

[J_Vansen_S]

Hi there,

thanks for your info.

• Yes that the Registration alias shows exactly 2002@vcs.xxx.local and 2003@vcs.xxx.local
• Search history shows that Status "Not found"

Is there something missing? Or some licenses or option key that i have missed out?

[awinter2]

Can you paste the entire search history for this search, and not just the top part?

[J_Vansen_S]

Hi Andreas, Thanks for your assistance. Apparently i have the exact setup and config on the VCS-Express starter pack with FINDme option that works fine. Not too sure what defers from the VCS-C without fineme.

• Search (2)
• • State: Completed
• • Found: False
• • Reason: Not Found
• • Type: SIP (INVITE)
• • CallSerial Number: a349cd80-a636-11e1-b517-0010f321e11e
• • Tag: a349ce66-a636-11e1-832b-0010f321e11e
• • StartTime: 2012-05-25 14:55:39
• • Duration: 0.01
• • Source (1)
  • • Authenticated: True
  • • Aliases (1)
    • • Alias (1)
      • • Type: Url
      • • Origin: Unknown
      • • Value: 2003@vcs.esuria.local
  • • Zone (1)
    • • Name: LocalZone
    • • Type: Local
  • • Path (1)
    • • Hop (1)
      • • Address: 10.10.13.159:5061
• • Destination (1)
  • • Alias (1)
    • • Type: Url
    • • Origin: Unknown
    • • Value: sip:2002@vcs.esuria.local
• • SubSearch (1)
  • • Type: Transforms
  • • Action: Not Transformed
  • • ResultAlias (1)
    • • Type: Url
    • • Origin: Unknown
    • • Value: 2002@vcs.esuria.local
  • • SubSearch (1)
    • • Type: Admin Policy
    • • Action: Proxy
    • • ResultAlias (1)
      • • Type: Url
      • • Origin: Unknown
      • • Value: 2002@vcs.esuria.local
    • • SubSearch (1)
      • • Type: FindMe
      • • Action: Proxy
      • • ResultAlias (1)
        • • Type: Url
        • • Origin: Unknown
        • • Value: 2002@vcs.esuria.local
      • • SubSearch (1)
        • • Type: Search Rules
        • • SearchRule (1)
          • • Name: LocalZoneMatch
          • • Zone (1)
            • • Name: LocalZone
            • • Type: Local
            • • Protocol: SIP
            • • Found: False
            • • Reason: Service Unavailable
            • • Gatekeeper (1)
              • • Address: 10.10.13.10:0
              • • Alias (1)
                • • Type: Url
                • • Origin: Unknown
                • • Value: 2002@vcs.esuria.local
          • • Zone (2)
            • • Name: LocalZone
            • • Type: Local
            • • Protocol: H323
            • • Found: False
            • • Reason: Not Found
            • • Gatekeeper (1)
              • • Address: 10.10.13.10:0
              • • Alias (1)
                • • Type: Url
                • • Origin: Unknown
                • • Value: 2002@vcs.esuria.local

[awinter2]

This part is interesting:

• • Name: LocalZoneMatch
• • Zone (1)
  • • Name: LocalZone
  • • Type: Local
  • • Protocol: SIP
  • • Found: False
  • • Reason: Service Unavailable
  • • Gatekeeper (1)
    • • Address: 10.10.13.10:0
    • • Alias (1)
      • • Type: Url
      • • Origin: Unknown
      • • Value: 2002@vcs.esuria.local

"Service unavailable" does not look quite right. Is 10.10.13.10 the IP address of the 2002@vcs.esuria.local endpoint? What type of endpoint is this, EX60 or EX90? And what software version is it running?

- Andreas

[Aldo Insfran]

Hi J,

Did you solve this?

I have exactly the same issue except that "Reason=Timeout"