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New Member

VCS-C endpoints unable to call each other

VCS-Control

Software version              X7.0.1

Software                            build266732

Software name                 s42700

Hardware Serial Number 52A22835

Problem statement: SIP endpoints unable to call each other

  • Sip domain: vcs.xxx.local
  • 2 endpoints: EX60 and EX90 both registered successfully to VCS as 2002@vcs.xxx.local and 2003@vcs.xxx.local
  • Search rule: Source any; Mode Any Alias, Target LocalZone.
  • Default Subzone has 2 number of registration

Call History:

  • Status 404 / Not found

Incoming call setup paramaters

Bandwidth node: Default Subzone

Source alias 1sip:2002@vcs.xxx.local (Url)
Target alias 1sip:2003@vcs.xxx.local (Url)
ProtocolSIP
Address10.10.13.157:5060
TransportTCP
ReasonNot found
Cause404

Please advise on what we had configured wrong or is missing

Everyone's tags (5)
9 REPLIES
New Member

Re: VCS-C endpoints unable to call each other

Can you tell us how unit A calls unit B?

What search rules do you have?

Do you have any transforms?

Can you provide more of you relevant configuration?

Sent from Cisco Technical Support iPhone App

New Member

Re: VCS-C endpoints unable to call each other

Hi there,

Unit A calls unit B by dialing 2002 or 2003 vice versa.

I have only 1 search rule and no transforms.

Re: VCS-C endpoints unable to call each other

First thing to try is to change "On successful match" from "stop" to "continue".

Also, Maintenance--->Tools--->Locate is a very handy tool which will show you, in most cases, where/why the search fails.

/jens

Please rate replies and mark question(s) as "answered" if applicable.
Gold

VCS-C endpoints unable to call each other

The search history page will also be useful for troubleshooting these types of issues.

Can you verify that when you go to Status > Registrations > By alias, that the 'Alias' column shows these two registrations as exactly '2002@vcs.xxx.local' and '2003@vcs.xxx.local' (Or the actual domain you are using, rather), and that the search history shows that the LocalZone is being searched with the same destination alias?

- Andreas

New Member

VCS-C endpoints unable to call each other

Hi there,

thanks for your info.

  • Yes that the Registration alias shows exactly 2002@vcs.xxx.local and 2003@vcs.xxx.local
  • Search history shows that Status "Not found"

Is there something missing? Or some licenses or option key that i have missed out?

Gold

VCS-C endpoints unable to call each other

Can you paste the entire search history for this search, and not just the top part?

New Member

VCS-C endpoints unable to call each other

Hi Andreas, Thanks for your assistance. Apparently i have the exact setup and config on the VCS-Express starter pack with FINDme option that works fine. Not too sure what defers from the VCS-C without fineme.

  • Search (2)
    • State: Completed
    • Found: False
    • Reason: Not Found
    • Type: SIP (INVITE)
    • CallSerial Number: a349cd80-a636-11e1-b517-0010f321e11e
    • Tag: a349ce66-a636-11e1-832b-0010f321e11e
    • StartTime: 2012-05-25 14:55:39
    • Duration: 0.01
    • Source (1)
      • Authenticated: True
      • Aliases (1)
        • Alias (1)
          • Type: Url
          • Origin: Unknown
          • Value: 2003@vcs.esuria.local
      • Zone (1)
        • Name: LocalZone
        • Type: Local
      • Path (1)
        • Hop (1)
          • Address: 10.10.13.159:5061
    • Destination (1)
      • Alias (1)
        • Type: Url
        • Origin: Unknown
        • Value: sip:2002@vcs.esuria.local
    • SubSearch (1)
      • Type: Transforms
      • Action: Not Transformed
      • ResultAlias (1)
        • Type: Url
        • Origin: Unknown
        • Value: 2002@vcs.esuria.local
      • SubSearch (1)
        • Type: Admin Policy
        • Action: Proxy
        • ResultAlias (1)
          • Type: Url
          • Origin: Unknown
          • Value: 2002@vcs.esuria.local
        • SubSearch (1)
          • Type: FindMe
          • Action: Proxy
          • ResultAlias (1)
            • Type: Url
            • Origin: Unknown
            • Value: 2002@vcs.esuria.local
          • SubSearch (1)
            • Type: Search Rules
            • SearchRule (1)
              • Name: LocalZoneMatch
              • Zone (1)
                • Name: LocalZone
                • Type: Local
                • Protocol: SIP
                • Found: False
                • Reason: Service Unavailable
                • Gatekeeper (1)
                  • Address: 10.10.13.10:0
                  • Alias (1)
                    • Type: Url
                    • Origin: Unknown
                    • Value: 2002@vcs.esuria.local
              • Zone (2)
                • Name: LocalZone
                • Type: Local
                • Protocol: H323
                • Found: False
                • Reason: Not Found
                • Gatekeeper (1)
                  • Address: 10.10.13.10:0
                  • Alias (1)
                    • Type: Url
                    • Origin: Unknown
                    • Value: 2002@vcs.esuria.local
Gold

VCS-C endpoints unable to call each other

This part is interesting:

    • Name: LocalZoneMatch
    • Zone (1)
      • Name: LocalZone
      • Type: Local
      • Protocol: SIP
      • Found: False
      • Reason: Service Unavailable
      • Gatekeeper (1)
        • Address: 10.10.13.10:0
        • Alias (1)
          • Type: Url
          • Origin: Unknown
          • Value: 2002@vcs.esuria.local

"Service unavailable" does not look quite right. Is 10.10.13.10 the IP address of the 2002@vcs.esuria.local endpoint? What type of endpoint is this, EX60 or EX90? And what software version is it running?

- Andreas

New Member

Hi J,Did you solve this?I

Hi J,

Did you solve this?

I have exactly the same issue except that "Reason=Timeout"

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