Software version X7.0.1
Software name s42700
Hardware Serial Number 52A22835
Problem statement: SIP endpoints unable to call each other
Incoming call setup paramaters
Bandwidth node: Default Subzone
|Source alias 1||sip:firstname.lastname@example.org (Url)|
|Target alias 1||sip:email@example.com (Url)|
Please advise on what we had configured wrong or is missing
Can you tell us how unit A calls unit B?
What search rules do you have?
Do you have any transforms?
Can you provide more of you relevant configuration?
Sent from Cisco Technical Support iPhone App
First thing to try is to change "On successful match" from "stop" to "continue".
Also, Maintenance--->Tools--->Locate is a very handy tool which will show you, in most cases, where/why the search fails.
The search history page will also be useful for troubleshooting these types of issues.
Can you verify that when you go to Status > Registrations > By alias, that the 'Alias' column shows these two registrations as exactly 'firstname.lastname@example.org' and 'email@example.com' (Or the actual domain you are using, rather), and that the search history shows that the LocalZone is being searched with the same destination alias?
thanks for your info.
Is there something missing? Or some licenses or option key that i have missed out?
Hi Andreas, Thanks for your assistance. Apparently i have the exact setup and config on the VCS-Express starter pack with FINDme option that works fine. Not too sure what defers from the VCS-C without fineme.
This part is interesting:
"Service unavailable" does not look quite right. Is 10.10.13.10 the IP address of the firstname.lastname@example.org endpoint? What type of endpoint is this, EX60 or EX90? And what software version is it running?